Global Customer Success Enablement Lead, Coursera
$129.2-173.5k
Salary dependent on location. Offers bonus and equity
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
$129.2-173.5k
Salary dependent on location. Offers bonus and equity
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- Enablement & CS Experience: 5+ years of professional experience in sales enablement, customer success enablement, or a related field, alongside 4+ years of experience in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge
- Global Program Deployment: Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe).
- Metrics & Measurement Tracking: Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments
- Executive Presence: Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations to influence leaders and execute strategy
- Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges
What the job involves
- We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs
- In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs
- You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life
- The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation
- You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs
- Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions
- Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter
- Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements
- Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs
- Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council
- Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely
Application process
- We anticipate the application window will be open until July 28th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Co-Founder & Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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