Product Operations Specialist, Ramp

• Minimum 2-3 years working in product management or product operations
• Can translate data into insights and action, including experience querying SQL
• Experience working directly with customers or clients through feedback requests and/or user research interviews
• Excellent written and verbal communication skills with experience tailoring a message to different audiences
• Experience leveraging qualitative and quantitative feedback to create product recommendations
• Comfort in ambiguity and a track record of charting your own path
• Strong investigative and critical thinking skills
• Bias towards process solutions - you naturally seek to solve the root cause of an issue vs just the surface problem

Desirable

• As a member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers
• You will leverage data and spend time interacting directly with users to identify product and service improvements, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products
• You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp
• Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
• Customer Obsession: Represent the “voice of the customer” within your product space, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap
• Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
• Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
• Process Development: Define and refine processes, tools and automation to help us scale operationally as we continue to expand the scope of our products
• Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiatin