Support Operations Specialist, Cisco Meraki

$51.9-84.5k

Junior level

Remote from US

More information about location

Cloud-based network platform

Job no longer available

Cloud-based network platform

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalyticsCommunicationSaaSAPIAutomationCloud Computing

Job no longer available

$51.9-84.5k

Junior level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalyticsCommunicationSaaSAPIAutomationCloud Computing

Company mission

To simplify technology so passionate people can focus on their mission.

Job

Company

Role

Who you are

Takes pride in doing excellent work, and can both teach and learn from those around them
Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties
Attention to detail
Technically savvy and able to quickly pick up on new products and internal tools
Outstanding customer service skills
Excellent account management and follow-through skills
Ability to multitask and work under pressure
Previous experience in customer support or a desire to be a part of a support organization

What the job involves

Effectively communicate with third parties such as partners and customers regarding non-networking issues and customer service inquiries, both orally and in writing
Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks
Own each customer case from initial creation to resolution
Collaborate with the Network Support team to address any case that escapes your area of expertise
Work with the leadership team to improve processes
Work with the Support, Product, Sales, Engineering and Operations teams to resolve customers' cases. This includes cases that have been escalated for higher visibility.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends

Our take

Cisco Meraki, formed from the acquisition of Meraki by Cisco in 2012, is an industry-leading cloud-managed IT company. Its technology provides unified management of mobile devices, Macs, PCs, and entire networks, all from a centralised dashboard.

Originally founded in 2006, Meraki's transformation to Cisco Meraki allowed it to reach more than 2 million active networks, and over 7 million devices globally, on top of gaining the strength of Cisco’s resources. The company has kept pace with the rise of hybrid workforces and multi-cloud environments with its Secure Access Service Edge (SASE) offering, which bridges networking and security so that workers have seamless, secure access wherever they are working from.

Operating in a growing industry, there is plenty of opportunity for Cisco Meraki to expand its operations, and to further develop its offerings. The company supports a range of clients, encompassing roughly 75% of Fortune 500 companies, and including names such as Audi, Applebee's, and Colliers International.

Steph

Company Specialist at Welcome to the Jungle

Insights

19% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Jul 2012

$40m

SERIES D

Feb 2011

$15m

SERIES C

Total funding: $80m

Company HQ

Mission Bay, San Francisco, CA

Leadership

Brett Hull

(Head of Engineering (Not Founder))

Previously Research Associate and Postdoctoral Associate at MIT and Software Development Intern at Lawrence Livermore National Laboratory.

Share this job