Customer Service Junior Specialist, Laundryheap
French Speaking
On-demand laundry and dry cleaning service
Job no longer available
On-demand laundry and dry cleaning service
101-200 employees
Job no longer available
101-200 employees
Company mission
To free people from laundry so that they can spend more time doing what they love.
Role
Who you are
- French speaking - advanced/native level
- Excellent written and verbal communication, impeccable spelling and grammar in both English and French
- 2+ years of experience in email / live chat customer support experience
- Prior experience with Intercom, Slack or any other relevant software
- Prior experience with Google Suite
- Experienced in the investigation of quick resolution and escalation
- Former experience in a fast pace tech start-up would be a plus
- To-do attitude and problem-solving state of mind
- Any extra European language will be considered an asset
Desirable
- Former experience in a tech start-up
- Experience of working in a fast pace, customer service environment
- Speed, flexibility, and agility
- Attention to details and connecting dots
- Ability to work both independently, and as part of a team, in a fast-paced and rapidly changing environment
What the job involves
- Responding accurately and timely through all communication channels
- Maintaining customer contact for all conversations escalated
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders
- Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity
- Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures
- Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience
- Planning, prioritizing, and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year
- Handling payment disputes, claims, and compensation cases
- Working closely with account managers to ensure the customer’s needs are exceeded and feedback is communicated to all stakeholders
Salary benchmarks
Our take
London-based Laundryheap is an on-demand laundry and dry cleaning service that provides pickup and delivery services, all within 24 hours. This makes it easy and convenient for customers to get their laundry done without even leaving their homes.
Focused on building its digital footprint, Laundryheap now operates across the UK and 11 international markets. The company has also worked to expand its service offerings within the B2B market, and partners with some of the world's biggest companies, including Holiday Inn, Premier Inn, JustEat and Best Western.
As a result, Laundryheap is now one of the world's biggest providers of on-demand laundry and dry cleaning services. Having also acquired its main competitor Laundrapp in 2022, Laundryheap has been able to further expand its regional reach across the UK and increase its customer base. The company is now also focused on its environmental impact and has recently invested in e-cargo bikes to further create a sustainable delivery service.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2024
$1.7m
EARLY VC
Feb 2021
$3.3m
SERIES A
Total funding: $8.8m
Company HQ
Andover, UK
Leadership
Deyan D.
(CEO & Co-Founder)Experienced in managerial roles having previously worked at Wimdu and Rocket Internet.
Mayur Bommai
(Co-Founder)Graduated from the University of Warwick with a Masters Degree in Engineers Business Management. Previously worked as a Managing Partner at Prime Industries.
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