General Manager of Global Inbound Markets, Trainline
Europe's leading rail ticketing platform
Job no longer available
Europe's leading rail ticketing platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- We’re looking for creative big thinkers with small egos to achieve our ambitious plans
- You might be a smart, data-driven, commercially-minded general manager looking for the next step in a business with meaningful growth and purpose, or a hipo on a commercial fast track with an MBA or strong consulting background – either way, we’ll support you in growing and developing your career to the highest level
- With outstanding communication and stakeholder management skills, you’ll bring a strong strategic and analytical toolkit and good product sensibilities
- You’ll have worked at pace in an entrepreneurial culture, and have built market-leading teams ideally within an international, consumer-facing, digital or multichannel business
- Proven experience delivering revenue targets in a fast-growing business, preferably within B2C eCommerce
- A ‘general management’ type understanding of all levers driving business performance, in particular online and offline marketing and product development
- Excellent analytical skills with the ability to make sense of multiple sets of self-service data, as well as the ability to direct analysts for in-depth follow-ups
- The ability to synthesise multiple sources of information into a clear and compelling ‘story’ focusing on what is most important
- Strong leadership experience with an ability to influence across a business to C level as well as inspire people and creates high performing teams
- Excellent relationship skills both inside and outside an organisation, including with colleagues in different countries
- Excellent written and verbal communication skills in English - exposure to US and/or Asia a plus
- Ideally, a combination of MBA and/or consulting experience alongside time in industry
What the job involves
- Defining the Global Inbound Markets strategy to maximise product market fit: at the heart of our growth lies a differentiated strategy, based on clear insight from both customer research and quantitative data as well as market intel
- You’ll continually refine and adapt the existing strategy to ensure it is fit for purpose whilst working with Finance and Marketing to agree budgets for top line sales and marketing spend that optimises our chance at delivering success
- This will include both optimising and accelerating existing markets, and new market expansion
- Maintaining the Global Inbound Markets go-to-market plan to prioritise and drive marketing activities: with the help of a dedicated team, you’ll create and execute a holistic marketing plan for the whole global inbound travel opportunity, including all marketing activities as well as key internal drivers such as product launches and new supply opportunities
- You will aim to build the Trainline brand utilising all available marketing levers, and ensure an on-going, prioritised plan around all communications to our customer
- Having an in-depth understanding of Trainline performance and opportunities: through a mix of extensive reporting and smart analytics, you will understand Trainline’s revenue performance at a granular level of detail, surfacing important trends and insights on a regular basis and communicating these to Exec and Board level
- Leading the country operating team, you’ll engage and excite the wider office around the company strategy and day-to-day performance empowering quick decision making to take advantage of local market opportunities
- This is a truly career defining role for someone passionate about leading a scaling, FTSE250 business through hyper growth with capability to significantly impact P&L, defining and executing strategies, and leveraging data-led expertise
- This is your opportunity to play a key part in disrupting and defining a product that is changing the way we travel by inspiring millions people to make more environmentally sustainable travel choices every day
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (60% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
Share this job
View 30 more jobs at Trainline