Associate Director of Product Design, Toast

• The ideal candidate is a systems thinker who thrives on solving large-scale design challenges. Your portfolio demonstrates an ability to create intuitive, elegant solutions that balance customer goals with business outcomes. You’re a strong advocate for customer-centered design, comfortable working in ambiguity, and skilled at bringing clarity and alignment across teams
• 5+ years of design leadership experience
• 7+ years in a design role
• 1+ years management experience required
• Strong communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
• Enduring sense of curiosity with a desire to continuously learn and evolve
• Hands-on proficiency in Figma and other prototyping and design collaboration tools, including platforms like V0, magic patterns, Claude code etc
• Ability to work core EST hours to collaborate with team members
• You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:
• You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You define and track success within the areas you own
• You lift others up: and work to exhibit true leadership. You build a productive and psychologically safe culture within your team
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence within your leadership partners
• You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You leverage multiple inputs to make informed decisions and build increased confidence in your leadership decision making over time
• You raise the bar: and commit to continually improving the skills of those you manage. You set a high bar for quality within your team

Desirable

• We’re looking for an Associate Director of Product Design with a deep passion for crafting exceptional customer experiences and leading teams to shape the future of our Go To Market experiences at Toast
• In this role, you’ll drive the design, strategy, and vision that help new customers onboard to Toast, get support when they need it, and grow their businesses with us as they increase their adoption and usage of the Toast platform. You’ll also guide the evolution of AI-first experiences that simplify complex setup and workflows and empower operators to make better, faster decisions across the Toast platform
• You’ll collaborate closely with product and engineering to define strategy, set a high bar for design craft, and inspire your team to push boundaries
• Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
• Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
• Lead hiring and growth of the Go To Market design team
• Coach team members to continually improve their craft and deliver an exceptional experience
• Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
• Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
• Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences