Senior Advisor of Technical Support, La Caisse
Global institutional asset manager
Be an early applicant
Global institutional asset manager
1001+ employees
Be an early applicant
1001+ employees
Company mission
To achieve optimal financial returns and contribute through its activities to the vitality of the economy while safeguarding the capital under management.
Role
Who you are
- Self-driven, accountable, and proactive
- Collaborative, solution-oriented, and skilled at building trusted relationships
- Comfortable working in dynamic, multicultural, evolving, and ambiguous environments
- Strong organizational skills, attention to detail, and a focus on priorities, service excellence, and continuous improvement
- Strong communication skills, with the ability to simplify complex concepts, engage stakeholders, and positively influence others
- 2 to 5 years of experience in technology support or end-user computing environments
- Strong client service orientation and consulting skills
- Understanding of IT support in an international context is an asset
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical, diagnostic, and problem-solving skills
- Good knowledge of Windows, Microsoft 365, Intune, collaboration tools, conference room technologies, and audiovisual equipment
- Full fluency in English, both written and spoken
- Knowledge of French, an asset
- Studies show that women and individuals from groups that are traditionally underrepresented are more likely to apply only when they meet all requirements. If you’re interested in this job but you don’t meet all the criteria, apply anyway!
What the job involves
- The workplace technology environment is a key component of CDPQ’s information technology evolution strategy, with the objective of enabling connectivity anytime, anywhere, supporting the organization’s global footprint, and ensuring the deployment of tools that foster collaboration
- This includes the evolution of workstations, management of productivity tools, videoconferencing, and telephony
- Within the Workplace support team in London, the advisor provides support, maintenance, and troubleshooting for computers, peripherals, and software in accordance with established standards
- The role involves interacting directly with users, following up on requests, and ensuring issues are fully resolved
- The individual will provide support to the London office as well as other offices across Europe
- Serve as a primary point of contact for users on technology support matters
- Manage requests end-to-end, ensuring thorough follow-up and proactive communication
- Analyze, diagnose, and resolve a wide range of incidents related to workstations, applications, equipment, and IT services
- Install, configure, maintain, and refresh computer equipment and peripherals according to established standards
- Ensure the proper functioning of collaboration tools, meeting room technologies, and audiovisual equipment
- Provide hands-on support in an international, multi-site environment, while taking local business priorities into account
- Coordinate technology-related activities associated with employee onboarding, integration, internal moves, and offboarding
- Contribute to technology deployments and projects aimed at enhancing the user experience
- Document incidents, solutions, and procedures while supporting the standardization of support practices
- Assist users in adopting tools, best practices, and new ways of working
- Collaborate closely with internal teams, vendors, and partners to resolve complex or high-priority issues
- Participate in on-call support and ensure appropriate escalation of critical situations as required
Application process
- End Date: September 25, 2026
Salary benchmarks
Our take
La Caisse (formerly CDPQ) is a global investment group that manages funds for public retirement and insurance plans. By investing constructive capital in private equity, equity markets, private credit, infrastructure, and real estate, La Caisse positions enterprises to succeed.
La Caisse's contribution to the growth of companies and the Québec economy, which has long been its niche within the market, goes beyond dollar amounts. Due to its long-standing commitment to sustainable investing, the company's stood the test of time by creating long-term returns for its clients.
Looking forward, the company is set on expanding its efforts to drive up returns offshore. To do so, it has plans to bolster its European portfolio by continuing to invest in the UK, primarily given its “pro-business” stance, and France, but is also starting to look towards other European countries, including Germany, Spain, and those in the Nordic region.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Haute-Ville, Québec, QC
Leadership
Charles Emond
(President & CEO)Previously served as Head of Private Equity & Strategic Planning for CDPQ. Experience as Executive Vice President of Finance for Scotiabank, Manager of Mergers & Acquisitions for PwC and as a Partner for Grant Thornton LLP.
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