Deal Desk Associate, SmarterDx

• This role is designed for someone with 0–2+ years of experience who is analytically rigorous, highly detail-oriented, and comfortable operating in a fast-paced, high-visibility environment
• This is an excellent opportunity for a candidate looking to build a strong foundation in commercial strategy, pricing, deal desk operations, and healthcare technology, with exposure to senior leadership and enterprise customers
• 0–2+ years of experience in a high-growth environment, preferably within Sales Operations, Commercial Strategy, Finance, Deal Desk, or a similarly analytical business function
• Working knowledge of a major CRM platform (e.g., Salesforce), including opportunity management, approvals, and reporting
• Strong analytical skills with advanced proficiency in Microsoft Excel or Google Sheets; ability to build pricing models, analyze margins, and assess deal economics
• Experience tracking and owning contract lifecycle or deal desk KPIs (e.g., speed to execution, approval cycle time) within CRM and/or CLM systems
• Exceptional attention to detail with zero tolerance for errors in legal, financial, or customer-facing documentation
• Strong written and verbal communication skills, with the ability to balance sales urgency against compliance, risk, and governance requirements
• Comfort operating in ambiguity with a proactive, structured, problem-solving mindset

Desirable

• We are seeking a high-performing Associate, Deal Desk to support deal desk execution, pricing strategy, RFP responses, and contract administration
• You will work closely with Commercial Strategy, Sales, Finance, Legal, Product, and Leadership to ensure deals are structured, priced, approved, and executed efficiently and in alignment with commercial guardrails
• Over time, this role will evolve from execution support into ownership of discrete workstreams, analyses, and processes
• Deal Desk & Pricing Strategy:
• Serve as the central point of contact for Go-To-Market teams on customer contract types, non-standard pricing requests, product configurations, and RFP responses, helping reduce deal cycle time and execution risk
• Support deal governance by coordinating review of complex or non-standard deals across Sales, Finance, Legal, and Commercial Strategy
• Build and maintain pricing and deal models to support new business, renewals, upsells, and strategic opportunities
• Maintain pricing rules, product catalogs, discount matrices, and approval workflows within the CRM (e.g., Salesforce) and related CPQ tools
• RFP & Proposal Execution:
• Coordinate and support end-to-end RFP responses, including requirements analysis, data collection, pricing inputs, and submission readiness
• Partner with Sales, Product, Legal, and Finance to ensure responses are accurate, compliant, and differentiated
• Maintain RFP content libraries, standard pricing assumptions, and reusable response artifacts to improve speed and consistency over time
• Contract Administration & Compliance:
• Oversee contract generation for net-new and existing customer upsell agreements, ensuring accurate reflection of approved commercial terms
• Partner closely with Legal to manage the contract lifecycle within the CLM system (e.g., Ironclad), including version control, approvals, and repository hygiene
• Take first pass review of redlines on behalf of commercial and legal teams
• Facilitate contract execution through the CLM platform, track signature status, and ensure fully executed agreements are distributed to internal and external stakeholders
• Maintain a clean, searchable archive of executed contracts, approvals, and supporting documentation to support audit readiness and compliance requirements