Customer Delivery Manager Internship, Shippeo
€1,200 - €1,300 per month
1-5 days a week in office
Supply chain visibility platform
Be an early applicant
Supply chain visibility platform
201-500 employees
Be an early applicant
€1,200 - €1,300 per month
1-5 days a week in office
201-500 employees
Company mission
Shippeo's mission is to inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains with highly accurate, real-time operational visibility and with perfect workflow orchestration.
Role
Who you are
- Fluency in English and French is required for this role, along with proficiency in an additional European language. German, Polish or Italian are preferred, though other European languages are also valuable
- You’re currently pursuing a Bachelor’s or Master’s degree in Engineering, Business, or a related field
- Prior experience in Project Management or Operations is a strong advantage
- Proven ability to multi-task and prioritize effectively in a fast-paced environment
- Able to work independently, take initiative, and proactively suggest improvements
- Exceptional communication and negotiation skills
- Fluent in English and French; proficiency in German, Spanish, Italian, Polish, or other European languages is a strong plus
- Motivated to excel in a dynamic, growing startup environment
What the job involves
- Duration: 6 months
- As a Customer Delivery Manager intern, you will play a pivotal role in driving customer satisfaction, ensuring seamless service delivery, and fostering customer loyalty
- Acting as the primary contact for your portfolio of accounts, you’ll guide clients through onboarding and integration with our cutting-edge logistics technology, handling all operational requests from carrier onboarding to ongoing support
- Onboard New Carriers: Introduce carriers to Shippeo’s platform, persuade decision-makers to adopt our solution, guide them through onboarding, and ensure successful integration
- Manage Operational Requests: Respond promptly to questions and inquiries from both carriers and customers within your portfolio
- Customize Technical Solutions: Partner with carriers to define tailored technical solutions, lead technical specifications, and oversee integration delivery according to plan
- Build Strategic Relationships: Develop and nurture strong relationships with accounts by engaging with their management teams and understanding their operational and technical needs
- Ensure Compliance and Success: Maintain consistent communication with accounts to ensure alignment with project requirements, creating use cases that showcase Shippeo’s benefits to their operations
- Collaborate Across Teams: Partner closely with the Operations team to execute all carrier onboarding activities smoothly
- Maintain System Accuracy: Keep accurate records in CRM and other reporting tools to ensure up-to-date account and activity tracking
Application process
- Start Date: ASAP
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet varying customer demands in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering by accessing Everysens' real-time data from satellite tracking and rail operators and launched its Carbon Visibility solution for tracking CO2 and greenhouse gas emissions. The company is set to continue with its rapid growth strategy with January 2023 VC investment and maintains the fastest-growing customer base in Europe, having expanded its presence globally with the acquisition of several new high-profile customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2022
$40m
LATE VC
Jan 2021
$27.7m
SERIES C
Total funding: $101.5m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- Swile Card (France)
- Health Insurance paid 100%
Company values
- Ambition
- Commitment
- Simplicity
- Team spirit
Company HQ
Porte-Saint-Denis, Paris, France
Articles
Leadership
Pierre Khoury
(CEO)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(Vice President of Product)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(Vice President of Operations)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
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