Customer Success Engineer, Eppo

$93-130k

Plus early team equity

SQL

CSS

JavaScript

Python

Junior, Mid and Senior level

Remote from US

More information about location

Data testing & experimentation platform

Job no longer available

Data testing & experimentation platform

21-100 employees

B2BEnterpriseAnalyticsSaaSData Analysis

Job no longer available

$93-130k

Plus early team equity

SQL

CSS

JavaScript

Python

Junior, Mid and Senior level

Remote from US

More information about location

21-100 employees

B2BEnterpriseAnalyticsSaaSData Analysis

Company mission

To build the future of experimentation, so that every company can have an entrepreneurial, customer-oriented culture.

Job

Company

Role

Who you are

Experience in a customer-facing technical support role
Strong knowledge of SQL and web-based technologies - you should be very comfortable navigating data in SQL and working with modern front-end and analytics technologies like CSS, JavaScript, Python, and/or R
Track record of managing complex technical customer escalations including customer and internal stakeholder communication
Proven ability to multi-task (since you could be managing one or more customer escalations!)
Bonus: Experience working in the data and analytics space, especially in a technical support environment
Bonus: Foundational knowledge of statistics and experimentation

What the job involves

We’re hiring a Customer Success Engineer to work closely with our Customer Success team and support customers in their experimentation journey
You will be responsible for for handling complex technical issues and owning customer escalations
You will deliver value to our customers by driving down bug backlog with Engineering and representing the voice of the customer in prioritization meetings
If you’re a customer champion, passionate about solving problems and leading strategic initiatives to enhance the customer experience - you’ll bring tremendous value to our customers and team
Become an Eppo expert and handle top-level technical customer escalations
Represent the customer voice as a member of cross-functional bug prioritization meetings with the Product, Engineering, and Design teams
Troubleshoot complex technical customer issues via phone, e-mail, chat, and virtual meetings
Contribute to Eppo Help Site documentation and the knowledge base
Partner with Engineering and Product to lead strategic initiatives focused on customer experience and product improvement
Act as a technical advisor in key customer conversations with Pre-Sales, Sales, and CSM teams to prevent customer churn and further other customer adoption initiatives
Advocate for customers internally by frequently providing customer feedback to the product team
Occasionally (less than 5%) visit customers to consult on challenging technical issues and projects with Eppo

Our take

Effective A/B testing, where data science teams build and compare the performance of two versions of an app, is crucial for optimizing user experiences and driving product improvements. However, building the infrastructure for it can be complex. Eppo simplifies this by offering a platform that automates experiment analysis, diagnostics, and investigations, all in one place.

The company was created by Chetan Sharma, a former data scientist at Airbnb and Webflow, who was the need of a better commercial solution to avoid rebuilding A/B testing systems from scratch. Their experience led to the creation of Eppo.

Launched in mid-2022 with funding from Menlo Ventures, Eppo now competes with companies like Split and Optimizely. And aims to stand out by offering better performance through advanced analysis tools and AI-powered experimentation.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Aug 2024

$28m

SERIES B

Jun 2022

$16m

SERIES A

Total funding: $47.5m

Company benefits

Growth & Autonomy: Small team, big impact—grow alongside us!
Medical, Dental & Vision: 100% coverage for US based employees, 75% premium coverage for dependents
401(k): Available through Human Interest (no match right now)
Learning & Development: $500 yearly for L&D resources
Flexible PTO: We’re big fans of working hard and recharging when needed!
Remote-First: A fully distributed workforce within the US and Europe
Company Offsite: Our annual offsite for collaboration and team fun!
Paid Parental Leave: 16 weeks for birth-parents, 12 weeks for non-birth parents

Company HQ

Potrero Hill, San Francisco, CA

Leadership

Chetan Sharma

(Founder & CEO)

Was an early Data Scientist at Airbnb, NEXT Trucking, and website builder Webflow. Co-founded e-commerce logistics company Saltbox before founding Eppo.

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