Senior Support Engineer, Aerospike

• Experience Level: 7–10+ years
• Proven experience (7–10+ years) in technical support, systems engineering, or related roles
• Deep proficiency with Linux (certification is a strong plus)
• Solid understanding of distributed systems and high-availability environments
• Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus)
• Familiarity with hybrid and cloud infrastructure (AWS preferred)
• Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues
• Strong written and verbal communication skills
• Comfortable in a dynamic environment; self-starter with a growth mindset
• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience

Desirable

• We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team
• In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform
• You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale
• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem)
• Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement
• Participate in real-time customer remediation efforts and live incident resolution
• Act as a customer advocate to ensure timely and accurate issue resolution
• Support enterprise customers with mission-critical systems and real-time data use cases
• Assist with new deployments, configuration guidance, and performance tuning
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities
• Contribute to a collaborative, agile, and globally distributed support team