Director of Talent Acquisition Operations, Toast

• 10+ years of experience in Talent Acquisition Operations, HR Operations, or related fields within organizations of 5,000+ employees
• Proven success leading global TA Ops functions supporting high-volume and specialized hiring
• Demonstrated expertise in TA systems (Greenhouse, Workday, Brighthire), data analytics, and process design
• Strategic and operational thinker—able to move seamlessly from high-level planning to hands-on execution
• Deep understanding of global hiring compliance, risk management, and data integrity
• Collaborative leader who thrives at the intersection of People, Finance, Legal and Technology teams
• Curiosity and passion for emerging trends in recruiting technology, particularly AI and automation, and a track record of experimentation and implementation
• Excellent communication and change management skills; capable of influencing across multiple levels and regions

Desirable

• As the Director of TA Operations, you will architect the infrastructure for scalable growth
• You will design, build, and optimize the systems, processes, and insights that empower our global recruiting organization to be both high-performing and human-centered
• This role operates at the critical intersection of strategy and execution—driving operational excellence and ensuring every hire, from high-volume to highly specialized, feels seamless and distinctly Toast
• You are the leader who sees TA Operations as the heartbeat of a high-performing recruiting organization—someone who can turn vision into systems, data into strategy, and complexity into clarity
• Lead and grow a global TA Operations team spanning TA systems, analytics, compliance, and candidate experience
• Build and optimize scalable recruiting processes and infrastructure that support hundreds to thousands of hires annually across multiple countries and functions
• Partner closely with TA Leaders, Finance, People Products, and COEs across People Analytics, DEI, and Total Rewards to align strategy, resources, and insights
• Drive the TA technology roadmap, ensuring we leverage data, automation, and emerging AI capabilities to enhance efficiency, equity, and decision-making
• Establish and maintain global compliance frameworks that mitigate risk—including fraud prevention and data protection—in a rapidly evolving AI and talent landscape
• Create transparent, actionable reporting and analytics that empower business leaders with real-time hiring performance insights
• Serve as a thought partner and advisor to the Head of Talent Acquisition, bringing external perspective on innovation, technology, and future-of-work trends
• Champion a best-in-class candidate experience, ensuring our systems and processes reflect Toast’s culture of hospitality and inclusivity