Customer Success Specialist, Wolters Kluwer
$76.3-105.7k
2 days a week in office
Information services and software solutions
Be an early applicant
Information services and software solutions
1001+ employees
Be an early applicant
$76.3-105.7k
2 days a week in office
1001+ employees
Company mission
To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Role
Who you are
- Advanced Communication: Effective verbal and written communication skills
- Customer Relationship Management: Skills to manage and nurture customer relationships
- Analytical Skills: Use basic data to identify trends and insights
- Problem Solving: Intermediate problem-solving capabilities for resolving customer issues
- Product Knowledge: In-depth understanding of product features and benefits
- Training Skills: Ability to convey information effectively during training sessions
- Project Management: Basic project management skills to handle varied tasks
- Technical Proficiency: Intermediate proficiency with CRM and other customer support software
What the job involves
- As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle
- You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions
- Your work will contribute significantly to customer retention and satisfaction
- Support more complex customer onboarding processes
- Handle multiple customer inquiries with increasing complexity
- Assist in resolving intermediate technical issues and troubleshooting
- Conduct intermediate product training sessions for customers
- Monitor and analyze customer usage patterns
- Document and communicate recurring customer feedback to the team
- Collaborate with sales and support teams on customer issues
- Identify and escalate critical customer issues
- Recommend product/service improvements based on customer feedback
- Assist in development and refinement of onboarding materials
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid/Flexible Work Environment
Company values
- Focus on Customer Success - Customers are at the center of everything we do
- Make it Better - We're Committed to Continuous Improvement
- Aim High and Deliver - We're responsible for delivering the right results
- Work as a Team - We're stronger together
Company HQ
Alphen aan den Rijn, Netherlands
Articles
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
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