Customer Support Representative, Neko Health
UK, Evenings and Weekends
Medical diagnostic scanning systems
Open for applications
Medical diagnostic scanning systems
101-200 employees
Open for applications
101-200 employees
Company mission
To create a healthcare system that can help people stay healthy through preventive measures and early detection.
Role
Who you are
- We're looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative
- Excellent written and verbal communication skills in English
- Others have described you as empathetic, curious, and bold
- You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
- Your former managers can vouch for you and provide excellent references
- Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus
What the job involves
- We’re looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts. In this role, you’ll play a key part in shaping a new standard of customer-first healthcare
- This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation
- Ownership of customer communication channels including phone, email, chat, and social media
- Provide prompt and exceptional customer service to existing and prospective customers
- Delight customers and proactively resolve issues before they reveal themselves
- Troubleshoot and resolve customer issues, while ensuring customer satisfaction
- Embody our brand tone and voice across channels
- Be an internal champion for the customer, relaying testimonials and feedback to teams across the company
Application process
- Please note: we perform background and reference checks as part of our interview process
Salary benchmarks
Our take
Neko Health is a preventative healthcare technology company dedicated to establishing a healthcare system centred around preventive measures and early detection.
The company's medical scanning technology aims to enhance health data collection by providing a broad and non-invasive approach that is both convenient and affordable for the public. Conducted in just 10 minutes, the scan utilises over 70 sensors to gather 50 million data points, enabling healthcare professionals to detect diseases at their early stages, including skin conditions/cancer, cardiovascular disease, diabetes, and other metabolic syndromes.
The Swedish brand recently brought its body-scanning suite to London and raised significant funding, signalling a strong future of growth. With this funding, the company is now focused on expanding even further, hoping ti bring its technology to the US once it receives the necessary regulatory approvals. By bringing accessible and efficient preventive healthcare to the forefront, Neko Health seeks to enable individuals to take proactive control of their health and well-being, contributing to a healthier and happier society.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jan 2025
$260m
SERIES B
Jul 2023
$69.9m
SERIES A
Total funding: $329.9m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Hjalmar Nilsonne
(Co-Founder & CEO)Graduated from KTH Royal Institute of Technology with an MSc in Industrial Engineering and Management. Previously founded Black Silicon Solar and Watty.
Share this job
View 2 more jobs at Neko Health