Senior Quality Assurance Analyst, Filevine
$110-140k
Operating intelligence for modern legal practice
Be an early applicant
Operating intelligence for modern legal practice
501-1000 employees
Be an early applicant
$110-140k
501-1000 employees
Company mission
To change the way legal work gets done for law practitioners and their clients.
Role
Who you are
- Advanced expertise in manual testing methodologies and test case design for complex systems
- Strong experience testing APIs, webhooks, and third party integrations
- Solid understanding of telephony concepts such as call flows, call routing, IVR behavior, and voicemail
- Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
- Ability to assess transcription accuracy, conversational intent recognition, and AI response quality
- Experience testing event driven architectures and downstream data delivery
- Familiarity with compliance driven workflows, auditability, and data traceability
- Strong analytical and problem solving skills with attention to detail
- Excellent written and verbal communication skills, including clear defect documentation
- Ability to influence development teams and advocate effectively for quality initiatives
What the job involves
- Seeking a highly experienced QA professional who can operate comfortably across traditional QA, AI systems, and telecom integrations
- This role is responsible for driving quality initiatives across AI driven telephony workflows, mentoring QA team members, and partnering closely with Product and Engineering to ensure reliable, compliant, and scalable software releases
- Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations
- Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
- Validate inbound call capture, recording, transcription, summarization, and downstream event notifications
- Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processesEnsure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
- Validate management applications used to configure call flows, routing logic, permissions, and reporting
- Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures
- Contribute to and maintain QA documentation, standards, and the organizational knowledge base
- Partner with Product and Engineering to influence requirements, design decisions, and release readiness
- Drive continuous improvement by identifying gaps in processes, tooling, and test coverage
Our take
Law firms, corporate legal teams and government agencies are under increasing pressure to handle more work, more data and tighter timelines, all without increasing costs. As a result, demand is growing for legal technology that can automate routine tasks, organize complex information and also help laywers work faster and more accurately. AI has become a key part of this change, and today it's hard to find interest in legal tech that doesn't have AI at its core.
Filevine is a good example of how this shift is playing out, Founded in 2014, the company began as a software-as-a-service platform helping legal teams manage cases, documents, billing and payments in one place. Over time though, Filevine has expanded into what it now calls a Legal Operating Intelligence System, bringing intelligence into the full lifecycle of a legal matter. And in recent years, the focus has moved strongly toward AI, as most of the company's revenue comes from its AI products rather than from its original software.
This growth shows just how well its aligned with where the market is heading, and with $400M from major investors, it continues to expand its platform, adding AI tools that connect across legal workflows. By bringing together case management, depositions, contracts and drafting into a single system, Filevine has positioned itself as a central operating platform for modern legal teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Medical, Dental, & Vision Insurance
- Competitive & Fair Pay
- Short & long-term disability
- Maternity & Paternity leave
- Centrally located open office in Sugar House
- Company swag that will make your friends envious
- Opportunity to make an impact on Day 1
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder & CEO)Ryan co-founded Filevine in 2014 and has served as the CEO since.
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