Partner Solutions Engineer, Front
$150-190k
+ Equity
More information about location
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$150-190k
+ Equity
More information about location
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 4–7 years of experience in solutions engineering, architecture, or partner/customer-facing roles in SaaS
- Experience working with channel partners, resellers, or system integrators
- Proven success supporting co-sell or partner-led sales motions
- Strong understanding of software design principles and integrations
- Experience with APIs and building solutions across multiple systems
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Experience with AI-powered features and ability to explain their value and limitations
- Strong collaboration skills across internal teams and external stakeholders
- Willingness and flexibility to travel for conferences and partner events as needed
What the job involves
- Front is looking for a Partner Solutions Engineer to join a world-class Solutions & Services organization
- As a Partner Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in enabling and scaling Front through our partner ecosystem. You will define, design, and implement creative product solutions that expand the reach of Front’s platform across partners and their customers, connecting Front with 3rd party applications and systems
- You will act as a trusted technical advisor to partners, working closely with Channel Account Managers. This role involves collaborating cross-functionally with internal stakeholders and external partners to drive successful joint outcomes
- Build strong relationships with partner pre-sales, delivery, and technical teams
- Enable partners to confidently position, demo, and implement Front
- Deliver partner trainings, workshops, and technical certifications
- Act as the primary technical point of contact for channel partners
- Partner with Channel Account Managers and Account Executives on partner-led and co-sell opportunities
- Support partners in engaging prospects and customers to maximize value and close new business
- Join partner-led calls to provide technical validation and solution design
- Work with partners and customers to understand and validate technical requirements
- Customize and deliver partner-enabled product demonstrations tailored to specific use cases
- Guide partners in building compelling technical narratives and ROI articulation
- Develop deep expertise in Front’s APIs and integration ecosystem
- Help partners design scalable solutions integrating Front with third-party systems
- Provide architectural guidance and best practices
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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