Director of Sales Engineering, Observe.AI
$315-325k
OTE
$220.5-227.5k
BASE
+ Equity
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$315-325k
OTE
$220.5-227.5k
BASE
+ Equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field; advanced degree (MBA, Master’s in Engineering) is preferred
- 7+ years of experience in sales engineering or technical sales roles, with at least 3 years in a leadership position
- Proven track record of successfully leading and scaling a sales engineering team in a high-growth B2B SaaS environment
- Telephony stack, Intermediate understanding of Gen AI, and experience with AWS
- Strong leadership and team management skills, with the ability to inspire and develop technical talent
- Exceptional communication and executive presence; capable of translating complex solutions into clear business value
- Ability to navigate complex sales processes and influence decision-making at all levels
- Experience in Contact Center or CX
What the job involves
- As Director of Sales Engineering, you will lead, scale, and inspire a high-performing team of Sales Engineers to support our GTM organization across pre-sales and expansion efforts
- You’ll act as a strategic partner to sales leadership, aligning technical strategy with revenue goals and ensuring our solutions are clearly articulated, differentiated, and positioned to win
- This role blends technical depth, operational leadership, and customer-centric thinking to influence complex sales cycles and accelerate business growth
- This role will be reporting directly to the VP of Sales Engineering
- Leadership and Management:
- Lead, mentor, and develop a team of sales engineers, providing guidance on technical presentations, demonstrations, and customer engagements
- Set clear goals and objectives for the sales engineering team, ensuring alignment with the overall sales strategy and business objectives
- Foster a collaborative and innovative team culture that prioritizes continuous learning and professional development
- Sales Strategy and Execution:
- Collaborate with the VP and other sales leaders to develop and implement sales strategies that leverage technical resources effectively
- Partner with the sales team to identify and prioritize high-impact opportunities, providing technical insights and strategic guidance
- Customer Engagement:
- Serve as a senior technical advisor to key customers and prospects, participating in high-level meetings and negotiations as needed
- Understand customer needs and challenges, and tailor technical solutions to address these effectively
- Manage the technical aspects of complex sales cycles, including RFP responses, solution design, and technical presentations
- Product and Technology Advocacy:
- Act as a bridge between the sales team and product management, providing feedback on customer requirements and competitive trends
- Stay current on industry trends, competitive landscape, and emerging technologies to position the company effectively in the market
- Advocate for product enhancements and innovations based on customer feedback and market demands
- Process and Performance Optimization:
- Develop and implement best practices for the sales engineering team, including processes for technical discovery, solution design, and competitive positioning
- Monitor and analyze team performance, implementing metrics and KPIs to drive continuous improvement
- Optimize resource allocation and ensure that the team is effectively supporting the sales organization in achieving its goals
- Cross-Functional Collaboration:
- Collaborate with product management, marketing, and customer success teams to ensure alignment on product messaging, go-to-market strategies, and customer satisfaction
- Participate in strategic planning and provide input on company direction based on customer feedback and market insights
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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