Client Support Director, Ketryx

• Our ideal candidate will have experience in software development, engineering, operations and, preferably, experience working in a regulated industry
• We are looking for passionate professionals who want to support the development of life-saving technologies
• If you have great communication and are energized by interactions with others, this may be the perfect role for you!
• 7 or more years of experience in the SaaS or a regulated industry
• A strong understanding of software-related competencies such as product, customer success, and professional services
• Must have good organizational skills and ability to multi-task in a fast-paced environment
• Strong interpersonal and communication skills, both oral and written
• Proven ability to manage multiple priorities simultaneously
• Problem-solving skills and the ability to think tactically about client priorities
• Familiarity with CRM software and other customer success tools is a plus
• Bachelor's degree in a relevant field or equivalent work experience

Desirable

• Ketryx is excited to add to our rapidly growing Client Operations team to support our influx of new customers
• As a Client Support Director, your mission is to provide top-notch support to our enterprise-level clients
• You will execute Quality Management Systems review and support the clients' understanding and use of Ketryx products and services
• In this role, you will be allowed the opportunity to implement your target-driven work ethic and support Ketryx's mission to impact 100 million patient lives by 2030
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Execute customer and organization priorities, including QMS document authorship, configuration changes, professional services, onboarding, training, and support
• Support clients to help them understand how Ketryx products and services can help solve their problems
• Investigate and diagnose underlying causes of recurring issues or performance problems
• Identify potential risks in a project and develop mitigation strategies to ensure successful delivery
• Provide input to the product roadmap based on client and observational feedback
• Advocate for a culture of quality, championing continuous improvement throughout the organization
• Read, interpret, and apply regulations and technical standards relevant to clients
• Identify opportunities for upselling, cross-selling, or renewing contracts by assessing client needs over time