Renewal Operations Team Lead, OpenGov
$90-100k
OTE
Cloud ERP software for the public sector
Be an early applicant
Cloud ERP software for the public sector
501-1000 employees
Be an early applicant
$90-100k
OTE
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- The ideal candidate brings prior experience in SaaS renewal strategy, a deep understanding of public sector procurement dynamics, strong leadership capabilities, and a passion for building scalable processes
- This role requires a balance of tactical execution and strategic oversight, as well as the ability to lead and mentor others while driving cross-functional alignment
- 3+ years of experience in Renewal Operations, Deal Desk, Sales Operations, or Customer Success within a high-growth SaaS environment. Public sector experience highly preferred
- Proven success leading renewal negotiations and cross-functional deal management with a strong understanding of SaaS pricing and contract structures
- Demonstrated leadership capabilities—either through direct people management or as a team/project lead within a matrixed organization
- Strong analytical and critical thinking skills with the ability to manage complex deal structures and identify trends or bottlenecks
- Excellent communication and collaboration skills—comfortable navigating stakeholders at all levels, including legal, finance, and senior sales leadership
- Deep familiarity with Salesforce, CPQ tools, and other CRM or contract management systems
- Bachelor's degree required; advanced degrees or certifications (e.g., PMP, Lean Six Sigma) are a plus
What the job involves
- As a key leader within the Commercial Operations team, the Renewal Operations Team Lead will own the execution and continuous improvement of our renewal strategy
- This individual will be responsible for managing end-to-end renewal operations, ensuring process consistency, and collaborating cross-functionally to drive revenue retention, customer satisfaction, and operational excellence
- Lead Renewal Strategy & Execution: Own and execute a comprehensive renewals playbook, ensuring scalable, repeatable processes that deliver high customer retention rates and revenue predictability
- Team Leadership & Mentorship: Provide day-to-day guidance to Renewal Operations Analysts and Deal Desk staff supporting renewal motions. Mentor and develop team members to strengthen renewal execution across the organization
- Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Finance, and Legal to proactively manage the renewal pipeline, including approvals, outreach strategies, pricing, and contract compliance
- Commercial Negotiation & Contracting: Lead pricing strategy and renewal negotiations for complex accounts. Drive timely execution of renewal agreements in compliance with company policies and procurement regulations
- Forecasting & Reporting: Maintain accurate renewal forecasts, flag risks early, and work with stakeholders to mitigate churn. Support reporting on renewal performance and key KPIs to leadership
- Process Optimization: Identify and implement process improvements, automation opportunities, and documentation standards to improve renewal velocity and efficiency
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
Salary benchmarks
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