Senior IT Help Desk Support Engineer, Olema Oncology
$88-100k
The total compensation package for this position also includes equity and bonus
5 days a week in office
Therapy development for women's cancers
Job no longer available
Therapy development for women's cancers
101-200 employees
Job no longer available
$88-100k
The total compensation package for this position also includes equity and bonus
5 days a week in office
101-200 employees
Company mission
To develop therapies that offer the potential to improve outcomes for women living with cancer.
Role
Who you are
- The position requires "hands-on" hardworking and a dedicated individual with experience supporting a dynamic company
- This is a fantastic opportunity for a team player to help build a team from the ground up and join a small company with an industry-leading Board of Directors, executive team, and biotech investors
- Bachelor's degree required
- 3-5 years of work experience in user facing technical support
- Minimum 2 years in asset management
- Certifications in Information Security and IT disciplines are nice to have but not required, such as OKTA, JAMF, MCSE, CISSP, Security+, Network+, etc
- Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
- Proficient in driving results and outcomes while solving complex problems
- Mac and PC Hardware support (iPhones, iPads, Android, Google phones, and tablets)
- Understanding of networking principles. (WAN/LAN, IP addressing, VLANs, DHCP, DNS, VPN, and Wifi)
- Ability to be hands-on and deal with daily tickets and projects when necessary
- A meticulous approach to documentation and system maintenance
- Customer-oriented, drive results based on data and business needs
- Understanding of IT security principles and best practices. (SIEM, IDS/IPS, IDAM, Anti-Virus, Firewall, EDR, Cloud security)
- Demonstrate excellent written and oral communication skills and thoughtful listening skills to facilitate interaction with all levels of an organization
- Ability to analyze complex business problems and evaluate solutions
- Technical Experience (Administration level): OKTA, O365, MDM (JAMF & Workspace One), SAML integration experience/SaaS management, Network Systems (Meraki), Security services (Mimecast, CrowdStike, 1Password, Knowbe4), Video Conference service (Zoom), Cloud platforms (GCP & AWS), Operating systems (OSX, Windows)
- Olema also requires all employees to be fully vaccinated against COVID-19, subject to approved medical or religious exemptions or disability accommodations
What the job involves
- As a Senior IT Helpdesk Support Engineer, reporting to our Director IT Infrastructure and Operations, you will be part of a team that Olema will rely on to successfully and securely scale our business in both our Bay Area and Cambridge locations
- You will be supporting users, hardware, and systems issue that will keep our users productive
- You will improve user support processes, inventory management and Core systems (MDM, ticketing, onboarding/offboarding...etc.)
- As a key part of the Help Desk, you will help define and create new processes to provide a world class IT customer service experience
- Providing technical support to end users on a variety of IT issues, including hardware, software, and networking problems
- Escalating complex systems level issues to higher-level support teams
- Managing the organization's IT assets life cycle (procurement, tracking, performing maintenance, improving and implementing asset procedures to meet our policies)
- Working with other IT team members, to ensure that the organization's IT environment is running smoothly and efficiently
- Maintain and improve Onboarding and offboarding services, working with core IT systems to streamline and automate tasks
- Improve hardware service process and use automation to make process efficient or reduce risks
- Collaborate with cross-functional teams to resolve user and system issues
- Document processes, self-service, user how-to, etc
- Diagnose and resolve service, technical hardware, software, and system issues
- Provide clear and transparent updates on all work in progress
- Educate the customer on the issue and solution
- Be an advocate for security compliance and new technologies
Our take
With the global oncology drug market expected to exceed $390 billion by 2027, there is a massive commercial opportunity in cancer research. Olema Oncology is a clinical-stage biopharmaceutical company focused on the discovery, development and commercialization of targeted therapies for women’s cancers.
Olema are leveraging the knowledge of the molecular action of estrogen receptors, designing compounds that should be superior to both current drugs and those in development. It has secured massive amounts of funding to support its monotherapy Phase 3 trial, and will continue to advance research and development across other projects.
Freddie
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2020
$54m
SERIES B
Aug 2018
$6.1m
SERIES A
Total funding: $60.1m
Company benefits
- Annual bonus, and stock equity package
- 401K Match and the option to participate in an Employee Stock Purchase Plan
- Robust health plan for both our employees’ and their dependents’ medical, dental, and vision coverage
- Flexible work model
- Allowances to help with both home office and commute
- Flexible Time Off Vacation package
Company HQ
South Park, San Francisco, CA
Leadership
Cyrus Harmon
(Member of the Board)CEO of computational biotechnology company Vilya. Earned a PhD in Molecular and Cell Biology from University of California, Berkeley. Previously VP of Computational Genomics at Affymetrix.
Peter Kushner
(Chief Scientific Officer)Earned a PhD in Molecular Biology from the University of Oregon. Has been a Professor Emeritus at the University of California since 1986.
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