Senior Manager of Sales Operations, Muck Rack
$120-145k
Canada salary: $169,000 - $204,000 CAD. Offers quarterly bonus plan for all locations + equity opportunities
More information about location
Public relations software
Posted today
Public relations software
201-500 employees
Posted today
$120-145k
Canada salary: $169,000 - $204,000 CAD. Offers quarterly bonus plan for all locations + equity opportunities
More information about location
201-500 employees
Company mission
To transform the way companies engage with the media.
Role
Who you are
- We are seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution
- 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role
- Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+)
- Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment
- Experience managing sales operations teams
- Strong understanding of GTM strategies, including sales, marketing, and customer success alignment
- Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth
- Skilled in managing complex projects and driving operational change across multiple teams
- Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium
- Strong leadership skills with experience managing cross-functional teams and influencing stakeholders at all levels
- Strong analytical skills with the ability to translate data insights into actionable strategies
- Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery
What the job involves
- The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance
- Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence
- Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV)
- Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales
- Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams
- Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance
- Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals
- Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams
- Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives
- Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally
- Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist
- Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations
- Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency
- Partner with enablement to standardize workflows, documentation, and training that supports operational excellence
- Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved
- What Success Looks Like
- Build trusted partnerships with Revenue leadership and cross-functional stakeholders
- Deliver reliable forecasting, reporting, and operational insights that support informed decision-making
- Establish scalable Sales Operations processes that enable efficient execution as the business grows
- Continuously improve sales productivity through thoughtful process, systems, and workflow optimization
Application process
- Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision
- 30-min interview with a member of our Talent Team
- 30-min peer interview
- A 1 hour zoom interview with the hiring manager
- Additional peer panel interviews with several team members
- 30-minute Bar Raiser
Our take
Muck Rack was founded in 2009 as a platform for businesses to connect with journalists. Tens of thousands of journalists have profiles on Muck Rack that are available for companies such as Google, Pfizer, and Duolingo to browse and employ writers from.
The nature of journalism has evolved since Muck Rack’s founding, with social media and digital outlets taking away market share from printed publications. As the landscape changes, Muck Rack has expanded its services to include a Public Relations Management platform.
It’s moves like this, as well as their shift to a distributed business model, that have sparked renewed investor confidence in Muck Rack. Though the company has been bootstrapped since its founding, Muck Rack received its first outside funding of $180 million in 2022, underscoring the importance investors place on their platform.
With this substantial funding, the future is bright for Muck Rack, as it continues to roll out updates and new features to its platform. Digital content can go viral in a matter of hours, and the creators are not always journalists, meaning Muck Rack must remain agile and quick to respond.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Company benefits
- Fully distributed - Much Rack are committed to a permanent, fully remote environment, core to the way they do business.
- Geo-neutral compensation - Much Rack believe in equitable pay regardless of where you live.
- Time off - 4+ weeks off-the-grid vacation, sick and mental health days, and company holidays.
- Insurance - Health, vision, and dental coverage paid at 100% for individuals
- Retirement planning - MUck Rack contribute 3% of your annual salary to your 401k automatically.
- Paid parental leave - 8 weeks fully paid bonding for all parents + up to 8 weeks fully paid recovery from childbirth.
- Full WFH set up - Including monthly phone/internet reimbursement and coworking stipend.
- Learning & development - Take advantage of unlimited access to learning platforms and regular training opportunities.
- No meeting Fridays - Take control of your calendar, and make time for reflection and deep-focus tasks
Company HQ
Brickell, Miami, FL
Leadership
Gregory Galant
(CEO & Co-Founder)Currently CEO & Co-Founder of the Shorty Awards for social media. Previously CEO of RadioTail and Chairman of Halenet.
Lee Semel
(CTO & Co-Founder)Currently Co-Founder and Producer at the Shorty Awards. Previously Founder and CTO of Innofinity.
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