Customer Success Manager, Vantage

• 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
• Strong emotional intelligence and the ability to empathize with customers
• A kind person

Desirable

• Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team
• The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage
• You’ll be their main representative to the company after being introduced by a sales team member, give training sessions, do regular check-ins to solicit feedback and map back to our product teams, and be the voice of the customer in company meetings
• This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer success representatives currently work with customers all the way from growth stage startups all the way up to enterprises
• Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you
• Give initial training to customers on how to use Vantage
• Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
• Represent customer support issues and product feature requests to the rest of the organization
• Work with customers on renewals of their subscriptions
• Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization