Customer Success Specialist, Firefly
$50-70k
Mobility-based advertising and data platform
Open for applications
Mobility-based advertising and data platform
201-500 employees
Open for applications
$50-70k
201-500 employees
Company mission
To connect brands with urban audiences at eye-level.
Role
Who you are
- Ideal candidates are detail-oriented, collaborative, and eager to grow within a fast-paced advertising environment
- They bring strong communication skills, a client-first mindset, and a genuine interest in building a foundation across campaign management, client services, and sales strategy
- 0–3 years of experience in customer success, sales support, account management, or similar roles
- Interest in developing client-facing relationship management and sales support experience
- Interest in pursuing a career in sales and becoming an Account Executive is preferred
- Strong communication skills and confidence interacting with clients
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable in a fast-paced, revenue-driven environment
- Proactive, curious, and eager to learn both operational and client-facing aspects of the business
- Strong problem-solving skills and collaborative mindset
- Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
- Understanding of digital and/or out-of-home advertising is a plus
- Programmatic advertising experience is a plus
What the job involves
- Responsible for supporting the full campaign lifecycle — from planning and execution through post-campaign analysis — while partnering closely with Sales, Customer Success Managers, and Revenue Operations to deliver seamless client experiences
- This role is designed for those looking to develop into a future seller, offering hands-on exposure to the full revenue cycle, proposal development, and direct collaboration with Account Executives and sales leadership
- Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
- Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
- Assist in RFP development, proposal creation, and campaign strategy
- Provide day-to-day client support while building strong relationship management skills
- Participate in client meetings and support client communications as needed
- Support Account Executives on active accounts and assist with sales-related communications when needed
- Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
- Analyze campaign performance and contribute to client-facing insights and recommendations
- Identify opportunities for account growth and support upsell/cross-sell initiatives
- Gather client feedback and communicate insights internally to improve offerings
- GROWTH & DEVELOPMENT:
- Build a strong foundation in campaign execution, client services, and revenue operations
- Gain exposure to sales strategy, client communication, and proposal development through cross-functional collaboration with Account Executives and sales leadership
- Gradually take on increased responsibility in client communication and relationship ownership
- Develop core skills in strategic communication, storytelling, and client support within a fast-paced advertising environment
Our take
Firefly is a street-level media platform offering cab and ridesharing drivers in major US cities the opportunity to make extra cash through advertisements. The company provides drivers with high-resolution, internet connected smart screens to fit on top of their vehicles, displaying hyper-targeted ads.
In spite of digital out-of-home (DOOH) advertising taking a hit over recent years, the market is rebounding again - and Firefly is leveraging it to make impressive expansion moves. In June 2021, Firefly became the largest taxi-top platform in North America after acquiring Curb Taxi Media, giving it access to over ten thousand car tops to significantly scale its technology and network.
This expanded reach will consolidate an advertising service which is already highly reputed among its clients, which include 7-Eleven, Stella Artois, and Postmates - and with good reason. The DOOH screens offer market-leading high resolution, and advertisers can hyper-target according to granular factors like location, time of day, and competitor conquesting. Firefly is proving a runaway success in the developing DOOH market and looks set to continue with its expansion to the MENA region and beyond.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company HQ
Midtown South, New York, NY
Leadership
Kaan Gunay
(Co-Founder & Chairman)After co-founding Firefly in 2017, Kaan served as the CEO until 2025. Previously, they were a Hedge Fund Investor at Bracebridge Capital.
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