Onboarding Consultant, Cloudtalk
SDRs Welcomed
CA$85-95k
OTE
3-5 days a week in office
AI Business calling software
Open for applications
AI Business calling software
201-500 employees
Open for applications
CA$85-95k
OTE
3-5 days a week in office
201-500 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- Customer-first mindset – you thrive on making customers successful
- Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential
- Industry knowledge – experience in B2B SaaS
- Proven experience – you’ve worked in Customer Success or Onboarding or SDR/BDR role in a SaaS company
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, or HubSpot is a plus
- Fluent in English, no other language is required
What the job involves
- As an Onboarding Consultant, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk
- You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities
- We are looking for a high-energy Onboarding Consultant to guide our high-growth Micro-market customers across North America
- If you are a current SDR who has been thinking about making a strategic move into Account Management (AM), this role is your perfect window
- Own the beginning of the customer journey – onboarding is the most important part of the customer's success, ensuring they see maximum value from CloudTalk from the get-go
- Drive timely product adoption
- Be a trusted product expert – guide clients through best practices and help customers leverage advanced features
- Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy
- A Natural Next Step into CX: This remains a highly business-oriented, consultative role. You will use your commercial instinct to spot expansion signals and navigate strategic conversations, just from the customer side of the table
- A Clear Path to Account Manager: Onboarding Consultants at CloudTalk quickly build deep product expertise, manage critical account relationships, and hone their commercial drive. This role is explicitly designed to lay the ground for a seamless transition into an Account Manager (AM) role
- Work at the AI Frontier: You won't just be onboarding users; you will be guiding hundreds of new customers monthly to implement AI-powered communication workflows that drive actual revenue
Application process
- Intro Call – Meet our Talent Acquisition Team
- Interview with
- Case Study Presentation – Show us your skills
- Culture Bar Raiser Call
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$22.9m
SERIES B
Feb 2021
$6.9m
SERIES A
Total funding: $31.2m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
Salary benchmarks
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