Solutions Engineer, Signifyd
Enterprise
$100-115k
+ Stock Options + Annual Performance Bonus or Commissions
Fraud protection & cybersecurity for eCommerce
Job no longer available
Fraud protection & cybersecurity for eCommerce
201-500 employees
Job no longer available
$100-115k
+ Stock Options + Annual Performance Bonus or Commissions
201-500 employees
Company mission
To empower brands with the confidence for fearless eCommerce through an end-to-end security platform that helps clients to pre-emptively prevent fraud.
Role
Who you are
- 5+ years of experience in a customer-facing technical position, ideally in SaaS
- 3+ years of experience in customer-facing sales/pre-sales environments
- Strong independent work ethic
- Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives
- Creative, resourceful, detail-oriented, and highly organized
- Excellent presentation skills virtually and in-person
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
- Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com, etc.)
- Experience working with JSON and APIs
- Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.)
- Enjoy/Willingness to travel (up to 20%)
- Passion for customer service
- Passion for new technology
- Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus
- Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus
What the job involves
- We are looking for an Enterprise Solutions Engineer to join our Solutions Design team of highly skilled and influential technical consultants supporting our largest merchants
- Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping ensure a smooth transition for our customers on the technical side
- As an Enterprise Solutions Engineer you will play a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly
- You will work with many inter-departmental groups to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers
- Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions
- Prioritize and manage relationships with internal and external stakeholders on pre and post-sales processes to ensure a smooth transition for customers and partners
- Lead technical discussions on solution integration, APIs, and eCommerce workflows
- Respond to RFPs and Security Questionnaires
- Demonstrate Signifyd products, capabilities, and value to prospects and customers
- Develop and deliver training and educational assistance to prospects and customers
- Conduct research and solve problems surrounding new solutions and unique integration scenarios
- Document customer expectations and order flows to clearly outline the known current state and the desired future state
- Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers
- Lead proof-of-concept discussions and design to reinforce Signifyd’s position as the market leader
Our take
The growth in eCommerce over the last 20 years has also caused a large rise in consumer fraud. To combat this, Signifyd provides an end-to-end platform for commerce protection.
Its solution targets issues such as money lost to chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious and manual transaction investigations. Its machine learning, data-driven approach helps businesses reduce false positives and wrongly declined orders, permitting them to make instant ship/don’t ship decisions and improve the experience for legitimate customers.
The company has raised significant funding in the past which has supported its development thus far. It has also secured impressive customers such as Samsung, Lenovo and Walmart.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$205m
SERIES E
May 2018
$100m
SERIES D
Total funding: $411m
Company benefits
- Growth Opportunities
- Equity
- Exciting Workplace
- 4-day Workweek
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Rajesh Ramanand
(CEO & Co-founder)They started their career at FedEx in Payments and Shipping Risk for 8 years prior to joining PayPal as Head of Risk. They left this position after 2 years in June 2011 to co-found Signifyd with Michael.
Michael Liberty
(Chief Risk Officer & Co-founder)Former CPO/COO of the company. Before this, they were the Head of Digital Goods and Platform Risk at PayPal. They also served as the Director of Business Development and then COO of GWC Warranty.
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