Frontline Support Agent, Voneus
£25k
Rural broadband provider
Open for applications
Rural broadband provider
101-200 employees
Open for applications
£25k
101-200 employees
Company mission
To challenge the way people think about rural broadband through cutting edge technology and future-focused thinking,
Role
Who you are
- Experience working within a 1st line support environment is desirable, but not essential
- A real interest in IT or networking
- Ideally, you will have worked in a contact/call centre environment
- You must be self-motivated and comfortable working in a fast-paced, multi-client environment
- You should have excellent social skills with the ability to establish and maintain good/ productive relationships
- You should have the ability to think outside the box and show initiative when dealing with customers, even during periods of stress and pressure
- You must be flexible, reliable, able to manage tasks effectively, and be able to prioritise; and,
- You will have a logical approach with a high level of attention to detail
What the job involves
- You’ll help to solve our customers’ technical problems, providing them with support, advice, and the peace of mind that their queries will be resolved
- We won’t lie - it’s not always an easy role. You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn, and things are always changing. You'll manage technical problems such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, and much more across our telecom products
- But we’ll give you all the training you need when you join and then once you are part of the team, you’ll have people around you for continued learning and encouragement
- We’re looking for people with great customer service skills and a passion for technology who enjoy resolving customer issues
Salary benchmarks
Our take
The interconnected digital landscape of today has been augmented by the rapid speeds of fibreoptic broadband, which relies on the underground installation of large-scale fiber infrastructure. Whilst cities and towns across the UK have had such infrastructure installed across the last decade, rural locations are generally not covered, leaving them limited to traditional broadband speeds.
Voneus installs fibre optic and wireless broadband services across rural communities in England and Wales, installing the necessary infrastructure to offer full fibre and traditional wireless broadband services to small town and village populations.
Whilst the company will face significant competition from fibreoptic broadband giants such as Virgin Media, Voneus has recognised that such companies focus heavily on providing services to populous locations, leaving rural areas with limited internet access. Through its various internet package offerings, the company aims to democratize access to fast internet connection speeds to enhance the lives of rural communities in England and Wales.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% employee growth in 12 months
Company
Company values
- Problem solvers - It’s not ok for rural communities to miss out on fast, reliable Broadband capability. Solving this problem is what drives us. It’s our one and only goal
- Part of your community - We work closely with local businesses, residents, councils, schools and even churches. It’s what lets us design the best broadband solution for your area
- Technology innovators - Technology innovation is at the heart of what we do. That’s why we’re able to deliver superfast & ultrafast broadband in the remotest areas and on highly complex business sites
- Fast rural broadband - We use future-proof technology to build superfast and ultrafast networks in rural communities. We do this by creating a fibre optic connection at a single main site, then transmitting this to the entire community with our innovative equipment. We also deliver ultrafast gigabit-enabled fibre directly to your property
- Our People - We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we bring different ideas to the table. But we do have one thing in common: we all take personal pride in our work
Company HQ
London, UK
Articles
Leadership
Matthew L. Appleton
(Assistant CEO)CTO of Coherent Media Limited from 2006 to 2007, and for Findsyou Limited from 2007 to 2010. Experience as Release Manager for Markit.
Share this job