Renewal Operations Specialist, Amplitude
SaaS Software
Product analytics company
Job no longer available
Product analytics company
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Operations or Customer experience - 2-3 years in Renewals, Sales Operations, Revenue/Business Operations, Customer Success, Sales Development or other customer facing or operation role
- Collaboration & Communication - Strong collaboration and communication skills, adept at communication with field teams, Sellers and Customers in a professional manner
- Bias for execution and drives results - Pushes self and others to achieve challenging goals and shows a strong drive to follow through with and complete what was started
- Strong sense of ownership and accountability - takes responsibility and ownership for organizational, team, and personal commitments - holds others accountable for results of assigned responsibilities
- Bachelor's degree (or higher or equivalent military experience) preferred
What the job involves
- Amplitude’s Renewal Operations team is leading the renewal and operational management in collaboration with the Sales, Partner and Customer Success organizations for Amplitude
- The Renewal Operations Specialist is a critical partner to optimize the efficiency of the field organization, enable on-time renewals and drive a stronger Effective Renewal Rate
- The Renewal Operations Specialist will support Sales in the renewal motion, execute the renewal with the customer in partnership with the Seller, and drive process and systems improvements to create a more efficient renewal motion at scale
- Renewal opportunity management:
- Collaborate with sellers on the renewal strategy for the account
- Coordinate renewal entitlements, quotes, quote accuracy, approvals based on direction from the Seller
- Support sellers in the customer engagement of a renewal, leveraging our renewal plays as guidelines on renewals
- Ensure renewal paper process is correct and completely executed on assigned renewals
- Auto renewal workflow:
- Manage the auto renewal process and workflow for renewals designated as auto renewal
- Partner with AEs to ensure customer contacts are correct, quotes are correct, trigger workflows
- Manage customer engagement in partnership with sellers to complete auto renewal transactions
- Renewals SME:
- Act as the renewals SME, how best to proactively manage Renewals in Amplitude
- Drive a more efficient renewal motion, including process, systems, reporting & data improvements
- Develop renewal playbooks to execute across renewals
- Support field enablement on renewal best practices
- Cross-team collaboration: Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts
- Customer Management: Resolve basic issues and inquiries related to renewal contracts in a timely manner. Questions may be related to payment terms, deadlines, MSAs, etc
- Renewal Policy Compliance and Process Management: Collaborate with relevant parties to ensure adherence to renewals policies and procedures - Ability to manage weekly run-rate support to ensure timely customer reviews and contract renewals
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics, including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. The case has since been resolved, and Amplitude continues to release new products and operate at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336.2m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(Co-Founder & CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(Co-Founder & CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Co-Founder & Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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