Senior Product Manager, Midi Health

• E-commerce Expertise (Product or Ops): 5+ years of professional experience in E-commerce, specifically within a Product Management and/or a deeply technical Operational role (e.g., Product Ops, E-com Ops). You must have a proven track record of managing the "pipes" of a digital store—including payments, SKU management, and fulfillment logistics
• Operational Scale & Internal Tooling: Demonstrated experience building, implementing, or optimizing internal tools and systems (such as Zendesk or custom internal dashboards) that allow teams to scale efficiently
• Technical Systems Fluency: Significant experience managing complex API integrations and working closely with engineering teams on system architecture. You are comfortable diving into technical documentation and translating operational bottlenecks into clear technical requirements
• Platform Proficiency: Hands-on experience or deep familiarity with Shopify (or similar e-commerce platforms) to manage customer support workflows and order fulfillment
• Focus on Patient LTV: A strong understanding of how commerce UI/UX (cart, checkout, and post-purchase communication) directly impacts customer retention and lifetime value
• High-Agency Problem Solver: A "get it done" mindset with the ability to navigate complex logistical challenges and turn them into streamlined digital solutions in a fast-paced environment
• Strategic Collaboration: Exceptional stakeholder management skills, with the ability to balance competing priorities from Marketing and Operations while keeping the Engineering team focused on high-leverage work

Desirable

• Midi is seeking a Senior Product Manager to lead the evolution of our commerce infrastructure and operational systems. Customer health and prescription services are central to our mission and represent a primary revenue driver with significant untapped potential
• As we prepare to expand our product offerings and unify the patient experience across varied categories, this role will be the critical link between our physical operations and our digital platform
• You will not just be managing a storefront; you will be building the systems that allow our operations team to scale seamlessly while creating a high-value, lifetime experience for our patients
• You will be the primary product lead for the "Store Product" vertical, focusing on the functionality, technical integrations, and internal tools that power Midi’s commerce engine
• Scale Operational Infrastructure & Patient Experience: Design and build the internal systems and automation that enable our operations and clinical teams to manage growing volumes, while simultaneously owning the end-to-end checkout and post-purchase flows that drive long-term patient value
• Drive Technical Integrations: Lead deep technical integrations with key pharmacy and fulfillment partners to ensure real-time data accuracy and a frictionless delivery experience
• Expand Commerce Capabilities: Manage the rollout of new commerce functionality, including advanced payment systems and sophisticated recurring order management, to support a rapidly diversifying product portfolio
• Cross-Functional Leadership: Partner as the primary product lead for Engineering, while working closely with Operations, Clinical, and Marketing to ensure our technical roadmap supports both business growth and clinical excellence

• Recruiter Screen (30 min)
• Hiring Manager Screen (30 min)
• 1-2x Team Interviews (30 min each)
• Final Interview (30 min)