Global Payroll Expert Team Lead, Papaya Global
Americas
Global workforce management and payroll platform
Open for applications
Global workforce management and payroll platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- University degree
- 5+ years payroll experience
- Previous experience managing a team
- Exceptional communication and presentation skills
- Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- Ability to motivate a team and maintain high morale
- Ability to coach & develop each team member effectively and consistently
- Strong critical thinking, analytical skills with a proactive mind-set
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Fluency and excellent communication skills in English. Additional languages an advantage
- “Customer-First” attitude and approach to all your day-to-day interactions with your customers and your team
What the job involves
- The Global Payroll Expert Team Lead is responsible for leading a regional team of Global Payroll Experts to ensure efficient delivery of services to clients and internal stakeholders
- This role involves managing resources, ensuring SLAs are met and maintaining high levels of customer satisfaction
- Work with the team to understand client’s regional needs
- Represent Papaya in a professional manner internally with your team and externally to clients
- Fully understand the features and limitations of Papaya's entire suite of products, and provide guidance to your team
- Coach and develop your team to success, provide feedback to support their growth and development
- Act as an escalation point for your team and work internally to resolve issues
- Complete team requests independently, using your judgement and problem-solving skills
- Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
- Maintaining GDPR compliance at all times and ensuring your team follows the same requirements
- Monitor Salesforce cases to support your team in ensuring that SLA’s are met
- Monitor your team’s contribution to our internal Knowledge Base to ensure that we are maintaining up to records and are best placed to support our clients
- Ensure the team are supporting the Account Managers in order for them to ensure the highest level of customer service is provided
- Ensuring that each case is managed in collaboration with the Account Managers (where needed) and your team until the case is closed
- Ensuring that your team understands the importance of maintaining a good health score for each of their projects
- Monitor and manage your team to ensure the payroll cycles are managed seamlessly and on time
- Assist in training new starters and assigning an ongoing ‘buddy’ for new team members
- Managing escalations that arise
- Providing support to each team member, ensuring that each day they are supported, that they are reaching their goals and meeting their growth objectives
- Ensuring that the team is maintaining the SLA’s
- Weekly 1:1’s with the team members
- Weekly 1:1 with Global Head
- Weekly call with all the Team Leads within the Global Payroll Team (this may result in being outside of local business hours)
- Collaboration with internal stakeholders
- Ensuring that the knowledge base is up to date
- Inspire the team to achieve company goals
- Communicate updates to the team
- Provide feedback in relation to team roadblocks any potential escalations
- Solve any problems that arise within the team
- Mentor and coach the team
- Collaborate on projects with the global teams
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company values
- Empowering our employees
- Work as a team
- Think fast and act fast
- Diversity
Company HQ
Theater District, New York, NY
Articles
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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