Software Delivery Manager, Cievert

• The role would best suit someone who has had a few years’ experience of software delivery and is ready to take that next step with more responsibility and potential to develop seniority in their career
• Proven experience as a Project/Delivery Manager in a software development environment, covering the full SDLC
• Exposure to cloud environments, modern software applications, or SaaS product delivery
• Experience interacting with stakeholders across technical and non-technical audiences, including senior leadership
• Experience coordinating cross-functional teams with competing priorities and dependencies
• Experience using Agile delivery approaches such as Scrum or Kanban
• Ability to maintain accurate project plans, roadmaps, risks, actions and delivery reports
• Strong written and verbal communication skills across technical and non-technical audiences
• Experience working with project management, issue tracking and documentation tools such as Jira and Confluence
• Highly organised and dependable
• Proactive rather than reactive
• Pragmatic and focused on outcomes
• Able to gather and communicate difficult information clearly and objectively
• Persistent in following actions through to completion
• Confidence constructively challenging senior stakeholders and technical delivery teams
• Collaborative, but willing to challenge poor practice or unclear accountability
• Ability to identify obstacles and drive issues towards resolution
• Ability to distinguish between useful governance and unnecessary bureaucracy
• Interested in improving both delivery performance and team effectiveness
• Unafraid to dig into complex blockers and simplify communication paths across teams
• Firm stance on upholding high standards and governance without creating unnecessary bureaucracy
• Skilled at detecting early signs of team friction or low morale and escalating to leadership

Desirable

• We are looking for a delivery-focused individual to own the operational cadence and administrative backbone of our end-to-end Software Development Life Cycle (SDLC)
• In this role, you will manage projects from business case and ideation through engineering build, commercial handover, and post-deployment monitoring
• You will act as the operational connective tissue across our Product, Technology, and Engineering teams - keeping delivery honest, visible, and unblocked - from governance and reporting through to release management, freeing engineering leadership to focus on technical direction
• End-to-End Ownership: Track delivery across the entire SDLC—from initial ideation and business case through to technical build, post-release monitoring, and commercial handover
• Roadmap Accuracy: Maintain a dynamic, accurate view of current delivery progress and upcoming engineering plans for leadership and wider business visibility
• Team Commitments & Flow: Partner with engineering and product teams to help them meet commitments, clear blockers, and streamline cross-functional communication
• Agile Operational Support: Provide hands-on administrative support for Scrum/Kanban frameworks, ensuring ticket hygiene, sprint ceremonies, and backlog prioritisation run smoothly
• Release & Incident Coordination: Oversee release management schedules and support operational incident response workflows to ensure smooth rollouts and quick resolutions
• Stakeholder Alignment: Act as a central communication bridge between ICs, senior, and executive leadership
• Meeting & Agenda Ownership: Own the cadence, agendas, and actionable outputs for key engineering and delivery meetings
• Process Improvement & Morale: Proactively identify workflow inefficiencies, eliminate pain points for developers, and monitor team sentiment to maintain high morale and high-quality outputs
• Standards Enforcement: Help define, uphold, and enforce engineering and delivery standards across all projects
• QMS & SDLC Compliance: Support internal governance by ensuring processes align with Quality Management Systems (QMS) and relevant regulatory frameworks, escalate when they do not
• Operational Reporting: Own and maintain the engineering Risk Register, delivery metrics, capacity/utilisation tracking, and time-recording reporting
• Financial Admin: Manage engineering-related financial reporting, Purchase Orders (POs), and vendor invoice reconciliation