Senior SaaS Operations Engineer, Fastly

• You will have significant experience in supporting a fast-paced, high-growth environment
• You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices
• You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities
• You are streamlined and detail-oriented while being able to identify broken processes and provide solutions
• You are someone who has touched all aspects of a large SaaS environment and can scale along with the company
• On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure
• 10+ years of experience in IT support roles, with at least 5+ years in a senior or lead engineering position
• Deep understanding of system architecture, design patterns, and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
• Experience with automation tools and scripting languages for system administration tasks
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
• Demonstrated ability to align technology solutions with business objectives and drive positive business outcomes
• Experience in evaluating the business impact of technology decisions and making data-driven recommendations

Desirable

• Fastly is searching for a Sr. SaasOps Engineer to support our in-office and remote Fastlyans
• Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee
• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate potential system vulnerabilities and performance bottlenecks
• Develop and implement strategies for optimizing system architecture and infrastructure
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to define and implement solutions that meet business objectives
• Drive innovation by researching and evaluating new technologies and recommending their adoption
• Develop and maintain comprehensive documentation for systems and processes
• Provide expert-level support and troubleshooting for critical system issues
• Contribute to the development of engineering best practices and standards
• This position will require you to be available during core business hours