Customer Success Operations Analyst, Seismic
Enterprise sales enablement software
Job no longer available
Enterprise sales enablement software
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower thousands of teams to grow and win.
Role
Who you are
- We are looking for a self-motivated and highly analytical CS Ops Analyst, a doer who thinks strategically and can also dive deep into challenges to get things done
- This is a person who is a true business partner to CSMs and CS leaders, and who has a proven track record supporting fast-growing SaaS organizations
- 3-5 years of experience in Customer Success, Revenue Operations, or Business Process Improvement, with a preference toward B2B SaaS experience, especially in the “scale-up” phase
- Understands the concepts of Customer Success Management Software (i.e. Gainsight, Churn Zero, Totango, Planhat, Catalyst) with strong preference to hands-on Gainsight experience, especially from a support/admin role
- Highly proficient in scoping out process and system changes with ability to understand their impact on the across the customer success lifecycle
- Analytical problem solver and self-starter, with the ability to use data and qualitative information to help develop processes and drive the optimization of our daily operations and tools
- Familiar with establishing data-driven Objective Key Results (OKRs) and Key Performance Indicators (KPIs) for Customer Success roles
- Strong proficiency in BI and sales tools (e.g. Salesforce, Tableau, Monday.com)
- Excellent communications skills including presenting, editing, and writing with attention to detail required
What the job involves
- Seismic is looking for a Customer Success Operations Analyst who will play an essential role in supporting the growing needs of our Customer Success team as they seek to improve revenue retention and identify opportunities for customer expansion
- As a member of the CS Ops team, you’ll be supporting this critical Go To Market organization with the tools, process, and data they need to drive business outcomes, mitigate risks, and improve adoption
- The role will report to the Director of Customer Success Operations
- This is an Individual Contributor role
- Support the cadence of the business: provide support to the renewal forecasting motion, annual planning, quarterly business reviews, and general operational analysis
- Deliver business insights to senior leaders, and work with the analytics team to standardize and refine important dashboards in Salesforce, Gainsight, and Tableau
- Monitor adoption of CS software tools by understanding their role within the Customer Lifecycle, identifying areas for improvement and providing actionable insights with recommendations
- Support CS Ops lead by continuously enhancing core team processes to make them more efficient and effective
- Partner with the enablement team on the creation of novel Customer Success process documentation and trainings
- Collaborate with other members of the Ops & Finance team to solve problems and work on projects
- Improve operational efficiency by automating and improving processes, in partnership with other CS Ops teammates and the Systems team
- Draw from a variety of data sources such as product adoption, CSM interactions, survey feedback, and financials to derive actionable recommendations and tool development that become fundamental components of CS’ daily operations
Our take
Seismic is a sales enablement software used by 100s of large companies to help them improve sales and marketing efforts.
Sales enablement — that is, resources that help teams close deals more effectively — is a market that's growing strongly, as companies look to improve the productivity of their teams by using data. Seismic leverages machine learning to automate key parts of the sales and marketing cycle and to personalize documents for individual sales reps.
With substantial rounds of funding behind it, Seismic has been living up to its name by being announced as a Global Leader in its sector in late 2022 by Forrester Research. With a number of acquisitions that complement its services, Seismic has been savvy in its navigation of a prolonged period of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2021
$170m
SERIES G
Sep 2020
$92m
SERIES F
Total funding: $446.5m
Company benefits
- Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
- Paid parental leave
- Flexible work schedule
- Seismic Cares employee volunteer program
- #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency
Company HQ
Carmel Valley, San Diego, CA
Leadership
Doug Winter
(CEO)Also co-founded Objectiva Software Solutions. Previously served as Chief Operations Officer at EMC Document Sciences.
Salary benchmarks
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