Team Lead Partner Operations, Hive
Fulfillment
Requires frequent travels
Operations platform for independent commerce
Be an early applicant
Operations platform for independent commerce
201-500 employees
Be an early applicant
Requires frequent travels
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- If you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you!
- You are eager to shape Hive’s operations and change the status quo of how we ensure customer happiness
- Previous experience in managing teams in (fulfillment) operations is a must - 5S should ring a bell for you. Managing fulfillment operations via 3PLs is a strong plus
- You are a passionate leader who enjoys coaching and developing your team, but also diving in day to day operations
- You have a proven track record in leading diverse (remote) teams
- You base your decisions on data, SQL is a plus, Excel is a must for cost analysis
- You have an entrepreneurial spirit and a hands-on mentality - if there are no SOPs you build them
- Curiosity to deep-dive 3PL supplier relations, e-commerce operations, and a knack for software applications
- Excellent communication and relationship management skills - negotiation skills are a plus
What the job involves
- As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin
- Empathetically manage and develop a team of 3+ Operations Managers across 5 int. markets (Italy, Spain, Poland, Netherlands & UK)
- You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance
- Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction
- Delight Hive’s customers by creating solutions for operational challenges
- Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development
- You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations
- You’ll be in charge of building and strengthening Hive’s partner-operations team!
- You ensure our customer’s happiness by closely managing KPIs, cost, and SLAs are met with business partners & suppliers
- This position has significant degrees of freedom to shape the vision of Hive’s 3PL partner program
- The role of Team Lead Operations (Fulfillment) at Hive offers you to leverage your leadership skills in a diverse team & across 5 country markets
- You will be able to create and leverage business relationships with our 3PL partners
- You’ll become an expert at analyzing profit and loss statements and dive into operational KPIs
- You will also have the possibility to join our expansion team in launching new fulfillment centers
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$20.6m
SERIES A
Nov 2021
$32.8m
SERIES A
Total funding: $60.8m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company HQ
Mitte, Berlin, Germany
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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