Senior Manager of Fraud, Cardless
$145-195k
+ Equity
Co-branded credit card creation platform
Open for applications
Co-branded credit card creation platform
21-100 employees
Open for applications
$145-195k
+ Equity
21-100 employees
Company mission
To make credit more engaging, rewarding, and accessible.
Role
Who you are
- 6+ years of experience in fraud operations within the fintech or payments industry, with specific experience managing fraud in lending and credit or debit card companies
- An ability to switch from 30,000 feet to 100 feet in a single day - you'll be overseeing our overall fraud strategy, but shouldn't be afraid to get your hands dirty and review sticky cases yourself
- Proven track record of developing and managing fraud detection strategies, including customer onboarding and transaction monitoring
- Technical and quantitative skills (e.g., experience working with data tools, machine learning, or SQL-based analytics to support fraud detection and prevention)
- Strong communication skills — ability to communicate technical fraud concepts to non-technical stakeholders (e.g., Operations, Legal, Compliance, and leadership teams)
- Experience working at a technology company, and the collaboration with engineering and product that comes with it!
What the job involves
- You’ll lead the development and implementation of fraud detection strategies during the customer onboarding process. This includes working with identity verification vendors, credit bureau integrations, and risk engines to ensure fraudulent application activity is caught early.
- You'll oversee how fraud tools and models are deployed and enhanced over time, working cross-functionally with product, engineering, compliance, and data science teams to build robust fraud prevention methods that protect against both identity fraud and synthetic identity attacks
- You'll be in charge of the systems responsible for monitoring real-time credit card transactions, ensuring a balance between fraud prevention and customer convenience. You'll lead efforts to fine-tune fraud detection algorithms, reduce false positives, and improve the customer experience in cases where accounts are flagged or cards are declined.
- Your role will involve collaborating with customer support to resolve disputes quickly while maintaining strong risk controls, leveraging insights from industry trends and machine learning techniques to stay ahead of emerging fraud threats
- Continuously monitor and analyze transaction data to spot emerging fraud patterns and ensure the overall health of the platform and credit portfolio.
- You'll adjust fraud policies and controls as needed to mitigate risks while maintaining a high approval rate for legitimate transactions. Regular portfolio reviews, combined with real-time analytics, will allow you to proactively address risks and adjust fraud thresholds to safeguard the company’s assets while maintaining customer trust
- Work closely with external fraud prevention vendors, issuing banks, and payment processors to strengthen fraud defense mechanisms.
- As the lead on fraud risk management, you'll present fraud trends and prevention strategies in regular meetings with these partners, ensuring that they align with both regulatory requirements and internal business needs. This includes optimizing the use of third-party fraud tools, exploring new fraud prevention technologies, and ensuring compliance with KYC/AML regulations
Our take
Cardless is a financial technology company attempting to modernize co-branded credit card programs. There are around 200 brands in the U.S. with traditional cards that haven't been modernized in over 20 years. These traditional cards, from the likes of Costco and Sam's, enable shoppers to collect reward points that they can use for things like travel.
Cardless is helping popular consumer brands (for example, NBA’s Cleveland Cavaliers) launch credit cards so they can engage with their fans and reward them with bespoke benefits. For example, a virtual conversation with a player.
Cardless’ co-founders are no strangers to the financial industry. Michael Spelfogel spent time at Visa and Scott Kazmierowicz worked in banking for Goldman Sachs. Through their experiences they spotted a gap in the market for simple, credit card loyalty programs that focus on customer experiences.
The global credit card market is valued at over $100 billion. It's certainly big enough for consumer brands to enter, however, with Cardless acting as a middle-man, there's always a risk that it could get frozen out by the big banks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2021
$40m
SERIES B
Jun 2020
$7m
SERIES A
Total funding: $50m
Company benefits
- 💸 Competitive salaries, equity, and a 401(k) plan
- 🏥 Top-of-the-line healthcare (medical, vision, and dental), with 100% primary coverage and 75% dependent coverage for medical
- 🌴 Unlimited paid time off, with a minimum of 15 days off per year
- 👶 Parental leave for birthing and non-birthing parents
- ✈️ Team trips & offsites
- For in-office employees:
- 🍱 Catered lunch at the office every day, plus plenty of snacks & drinks
- 🚎 $250/month commuter assistance for public transit or our parking garage
- For remote employees:
- 🖥️ $500 remote setup stipend to help you do your best work
Company values
- Be curious and be the solution - We work in a complex space. In order to be successful, we must think globally and collaborate cross-functionally. We ask thoughtful questions without judgment and propose comprehensive solutions that address the full picture. We are all owners at Cardless — mindful and empowered
- Do your best work - We are a team, and we achieve more together than apart. At Cardless, we want to see each other succeed: we take as much pride in each other’s work as our own. We celebrate and seek out diversity of experience, thought, and background in order to accelerate both individual and company growth. We're hungry, we're passionate, and we’re inspired to achieve great things together
- Move fast and build things - We are a startup in a highly regulated space, so we must execute with both speed and precision. We achieve this through deliberate focus, methodical preparation, and disciplined execution. We build, learn, improve, and repeat
- Start with the customer - Our customers are our priority. Our care for them drives our actions. The first question we always ask is: how will this impact the customer? We make every decision, no matter how big or small, with the customer top of mind
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Scott Kazmierowicz
(CEO)Former Investment Banker at Allen & Company and Bank of America. Former Software Engineer at Goldman Sachs. BS in Computer Science at Stanford University.
Michael Spelfogel
(President)Former Data Scientist at Lyft and Rent the Runaway. Formerly in Commercial Card Management at Visa. BASc in Management Science and Engineering at Berkley.
Salary benchmarks
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