Billing Supervisor, Equip Health
$68-85k
+ Bonus
Virtual treatment program for eating disorders
Be an early applicant
Virtual treatment program for eating disorders
501-1000 employees
Be an early applicant
$68-85k
+ Bonus
501-1000 employees
Company mission
To provide eating disorder treatment that works to everyone who needs it.
Role
Who you are
- A strong understanding of the full Revenue Cycle Management (RCM) process is essential, as you’ll also analyze denial trends and support broader billing operations
- This role requires a proactive, solutions-focused mindset and the flexibility to contribute to special projects, data analysis, and direct charge entry tasks when needed
- High school diploma or GED required; Associate’s or Bachelor’s degree strongly preferred
- Minimum of 3-5 years of billing experience, including 1-2 years in a supervisory role
- Proven experience in leading, training, and supporting team members in a healthcare billing environment
- Proficient knowledge of healthcare revenue cycle, charge entry processes and billing requirements; expertise in Behavioral Health strongly preferred
- Strong understanding of payer guidelines, and insurance claims workflows, including denials and resubmissions
- Excellent verbal and written communication skills; ability to coordinate with cross-functional departments and relay clear guidance to team members
- Strong attention to detail, time management, and problem-solving skills, with the ability to prioritize and delegate tasks effectively
- Willingness to work alongside the team and provide support during staff absences or high-volume periods
What the job involves
- The Billing Supervisor will play a critical role in overseeing the daily operations of the Charge Entry team, ensuring timely, accurate, and compliant charge submission in line with payer guidelines and internal policies
- In this leadership position, you'll serve as the go-to resource for workflow questions, providing hands-on support and resolution for escalated issues
- The Billing Supervisor will be responsible for staff development, training, and performance coaching, fostering a team culture focused on accuracy, accountability, and continuous improvement
- Supervise the daily operations of the Charge Entry team, ensuring timely, accurate, and compliant charge entry in accordance with payer guidelines and organizational policies
- Serve as the primary point of contact for charge entry workflow questions, providing guidance and resolution support to team members with escalations
- Collaborate closely with the Billing Manager to monitor key performance metrics and assist in meeting department goals and targets
- Ensure proper training, onboarding, ongoing development, and timely feedback, performance evaluations, and coaching for Charge Entry Specialists to maintain high accuracy, productivity, and support professional growth and accountability
- Monitor daily charge workflows for completeness and accuracy, identifying trends, inconsistencies, or bottlenecks and implementing corrective actions as needed
- Maintain a working knowledge of the full Revenue Cycle Management (RCM) process, including patient registration, insurance verification, coding, billing, and collections
- Analyze insurance claim denials related to charge entry or billing errors; develop and implement strategies to minimize recurring denials
- Support the Billing Manager in process improvement initiatives, data analysis, and the development of policies and procedures
- Contribute to special projects and initiatives to enhance the efficiency, accuracy, and scalability of the billing department
- Perform charge entry duties as needed, providing direct support to the team and ensuring coverage during planned or unplanned staff absences
- Provide support for additional Revenue Cycle operations, as needed
- Perform other duties as assigned
Our take
Eating disorders are common in the United States. Roughly 9% of the population, or 28.8 million people, will have an eating disorder in their lifetime. However, long waiting lists and one-size-fits-all approaches that usually do not involve the patient's support network lead to many people suffering without the help they need.
Equip Health provides virtual treatment programs for people with eating disorders, leading treatments with virtual five-person care teams consisting of a therapist, physician, peer mentor, family mentor and dietitian. The family mentor represents the company's Family Based Treatment method, which is designed to empower families to help loved ones overcome their eating disorders.
By holding all sessions virtually and including the family of the patient in their recovery, the company can increase accessibility to eating disorder treatment, reduce its cost, and help more people recover. The value of this proposition has seen Equip Health raise substantial funding, the latest of which is being channelled into expansion of the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$35m
SERIES C
Feb 2022
$58m
SERIES B
Total funding: $109.7m
Company benefits
- Work in ways that work for you - Flexible PTO & work hours
- Work from home – or close to it - Co-working space stipends
- Comfortably WFH - Home office tech stipend
- Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
- Healthcare and more - Medical, Vision, Dental, HSA & FSA
- We invest in you - 401k program starting day 1
- Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback
Company HQ
Carlsbad Village, Carlsbad, CA
Leadership
Kristina Saffran
(Co-Founder & CEO)Co-founder and CEO of Project HEAL: Help to Eat, Accept and Live, from 2008 to 2019. Was also a Mental Health Advisory Board Member for Verily Life Sciences for 2 years.
Erin Parks, Ph.D
(Co-Founder & Chief Clinical Officer)Experience as Manager of the Pediatric Clinic for Eating Disorders at UC San Diego Health, where they are an Assistant Professor. Also Founding Operator of the Coalition Network.
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