Customer Success Operations Senior Manager, Wunderkind
Performance marketing channel
Job no longer available
Performance marketing channel
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- 3+ years experience, from consulting or business operations in tech
- Strong quantitative and analytical skills
- Effective problem solver who addresses issues systematically
- Excellent communication skills, comfortable working with senior colleagues
- Proactive and energetic, with initiative and a focus on results
- Salesforce CRM experience is advantageous
- Familiarity with SaaS business models and relevant KPIs is a plus
- Basic knowledge of marketing tech/digital marketing is a bonus
- The ideal candidate is driven, quick to learn, and highly motivated
- They must be a skilled communicator, capable of managing projects and deadlines independently
- Strong analytical abilities, creative problem-solving, and ability to develop proficiency in new systems and tools are essentia
What the job involves
- Wunderkind International is seeking a Senior Manager, Customer Success Operations to navigate the complexities of balancing business growth with efficiency
- This role focuses on leveraging internal data to support growth, business initiatives, streamline operations, and enhance efficiency
- Budgeting: Work with GM International and Finance in the development of financial and budgetary plans. Monitor progress and suggest tactics throughout the year to remain on target
- Growth: Develop business plans for growth and investment opportunities, and oversee their execution
- Efficiency: Collaborate with cross-functional teams to boost growth and efficiency - via effective resource planning, cost management and other associated initiatives
- Planning: Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Reporting & Insights: Guide business decisions with ad-hoc analysis across various initiatives. Maintain accurate reporting, derive insights from data, and improve operational efficiency
- Project Management: Oversee projects from planning to completion, ensuring effective communication with leadership and stakeholders
- Product: Contribute to the launch and success of regional product initiatives
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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