SMB Account Manager, Camber
$110-130k
Offers Equity
3-5 days a week in office
Workflow tool for behavioural health providers
Be an early applicant
Workflow tool for behavioural health providers
101-200 employees
Be an early applicant
$110-130k
Offers Equity
3-5 days a week in office
101-200 employees
Company mission
To make behavioral healthcare accessible and affordable.
Role
Who you are
- We're seeking a scrappy, process-driven, and customer-focused SMB Account Manager to join our dynamic team
- The ideal candidate will have 3+ years of client-facing experience and a proven track record of driving results in a fast-paced environment
- Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
- Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
- Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
- Healthcare experience is a plus
What the job involves
- The SMB Account Manager will play a crucial role in managing relationships with our most valuable small- and medium-sized clients at rapidly growing healthcare clinics, collaborating closely with business owners, on the ground users, and C-suite executives to drive value and ensure long-term client success
- Serve as the dedicated point of contact for a portfolio of high-value SMB accounts, building and maintaining strong, long-lasting partnerships
- Provide SME and thought leadership to SMB clients, leveraging deep industry expertise and running training and enablement in order to help customers adopt Camber best practices and leverage our data/insights
- Act as the "voice of the customer" for SMB accounts — partner with internal Engineering teams to provide critical product feedback, assist with SMB feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences
- Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to SMB clients
- Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on SMB-specific complexities and requirements
- Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both SMB clients and internal stakeholders
- Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts to drive significant new business growth and expand Camber's market share in the SMB segment
Our take
Mental Health plays a significant role in many people's lives, and the need for accessible help avenues is growing. To cater to this, Behavioural Health Clinics need better operational systems, which is where Camber comes in.
Camber's platform offers automated billing for insurance reimbursement, built specifically for therapy clinics. This bolsters clinicians' capacity to cater to a larger patient base, and can help consumers to save money.
Camber is aligned with a broader trend in healthcare, where organizations are moving towards automation and efficiency enhancement. Its efforts have brought on extensive funding led by the likes of Y Combinator, with which the company will expand its service offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$30m
SERIES B
Jun 2022
$10m
SERIES A
Total funding: $43.2m
Company benefits
- Health: Aetna is our provider, with nation-wide coverage with free virtual urgent care 24/7
- Mental Health: If your mental health provider is out-of-network, we'll help reimburse up to $100 per treatment week. This is to ensure that you don't feel compelled to choose lower-cost therapist options that don't provide the best value to you.
- Dental: Guardian is our dental coverage provider with 100% coverage for preventative services (eg. routine cleanings)
- Vision: We use Guardian for our vision coverage with in network allowance of $150 for frames and exams, lenses, frames and contacts frequency for 12 months
- HSA & FSA: We offer a high-deductible health plan via Aetna, which is HSA compatible. We also offer medical and dependent care FSA options, where you can contribute pre-tax dollars to use on those expenses
- 401K: We offer a flexible 401K plan administered through Human Interest, with options for both traditional and Roth 401K
- Wellness Benefits: We'll provide a $100 fitness benefit per month for you to spend at your own discretion
- Paid Time Off: You have 18 paid vacation days a year - use it or lose it! Rollover of up to 3 vacation days to the next calendar year
- Office Culture: For folks in NYC, we have a hybrid office culture, where folks come into the office 3-5 times a week - we generally ask that if you're in the city, that you come in on Mon, Tues, and Thurs. We don't monitor basge swipes though. If you're working remotely, traveling, visiting homes, etc. - no problem! Just let your team know. And Fridays, almost everyone works from home
- Commuter Benefits: For folks in NYC, we offer a commuter benefits of $116 per month which can be used for transportation into the office
- Team Lunches: For those based in NY of SF, lunches provided in the office Monday through Thursday
- Team Events: For those based in NY or SF, monthly team get-togethers will provide an opportunity for team-bonding outside of work, with each team event owned and planned by different members on the team
- Book Club: Every month, we have company book club hosted by a different person each time. Topics range from startup theory, neuro-diversity, leadership, creating supportive & inclusive cultures in the entrepreneurship space, and more
Company HQ
Flatiron District, New York, NY
Leadership
Celina Qi
(Co-Founder)Previously worked as a Business Analyst for McKinsey & Company and a Computer Science Teaching Fellow at Harvard.
Christophe Rimann
(Co-Founder)Prior work includes Consultant at McKinsey & Company, Technical Program Manager at Facebook and CEO of The Baca Group.
Nathan Lee
(Co-Founder)Worked as a Consultant at McKinsey & Company and a Business Manager at The Harvard Crimson.
Salary benchmarks
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