Account Manager, Qualifyze

• Success in this role requires a strong SaaS background, preferably in high-growth or B2B environments, and the ability to operate effectively within a Series B startup: agile, hands-on, and adaptable to change
• Experience in the Life Sciences sector is highly desirable, as is a working knowledge of quality compliance or auditing services
• Proven track record in account management, customer success, or a related sales role, ideally within B2B or Life Sciences industries
• Experience in SaaS sales or account management is essential, preferably in fast-paced or tech-driven environments
• Strong communication and interpersonal skills, with the ability to build relationships and engage with clients at all levels
• Proficiency in using CRM tools (HubSpot preferred) and managing pipelines
• Highly organized with strong attention to detail and the ability to manage multiple accounts and priorities effectively
• Self-motivated and capable of working independently while collaborating with cross-functional teams
• Ability to operate in a fast-changing, hands-on environment with a pragmatic and adaptable mindset
• Life Sciences background is a strong plus
• A pragmatic approach to problem-solving and driving results

Desirable

• As an Account Manager – Key Accounts (France) at Qualifyze, you will play a pivotal role in driving our mission by generating net new ARR through retaining and expanding existing customers
• This role goes beyond renewals: we are looking for someone with a hunter mentality, focused on identifying upsell opportunities and expanding share of wallet within a defined client base
• You will act as a trusted partner for your accounts in the French market, combining strategic account planning with hands-on execution
• Manage a portfolio of existing clients, building and maintaining strong, long-term relationships
• Own the customer journey after the Account Executive closes the deal, ensuring a seamless handover and continuous value delivery
• Drive upselling and cross-selling opportunities within your assigned accounts to achieve a 100% share of wallet
• Conduct outreach campaigns to existing clients via phone, email, and social touches to secure meetings and discuss opportunities
• Visit key accounts on-site (+€30k deal size) to strengthen relationships and uncover new business opportunities
• Collaborate closely with Customer Success Managers, the supplier sales team, and operations to ensure audits are carried out successfully
• Keep CRM (HubSpot) updated with accurate data on deals, forecasts, and opportunities, following the current sales methodology
• Regularly submit forecasts for the following month, providing detailed visibility into pipeline health and deal progress
• Develop deep industry knowledge in auditing and the pharma sector to engage effectively with customers