Product Specialist, Bedrock Learning
£28-36k
Online literacy and English curriculum for schools
Be an early applicant
Online literacy and English curriculum for schools
21-100 employees
Be an early applicant
£28-36k
21-100 employees
Company mission
To empower learners and support teachers.
Role
Who you are
- Deep Product Knowledge: Proven ability to understand sophisticated SaaS products in the EdTech space, with a strong grasp of the technical details and the ability to learn and communicate features effectively
- Customer Support Experience: At least 2-3 years of experience in a customer support role, ideally with experience using Zendesk or similar ticketing systems
- Problem-Solving Skills: Strong analytical skills to diagnose, replicate, and resolve issues quickly and efficiently, while maintaining high standards of customer service
- Process-Oriented Mindset: Demonstrated experience in managing and optimising customer support processes, prioritising tickets, and handling incidents
- Experience with AI-Driven Tools: Familiarity with or willingness to adopt AI-driven customer support tools and a passion for leveraging AI to improve efficiency and service
- Communication Skills: Excellent written and verbal communication skills, with a professional and customer-centric approach in interactions with both external customers and internal teams
- Data-Driven Approach: Strong ability to generate, analyse, and present data-driven insights to inform decision-making and contribute to the prioritisation of product features
- QA and Feature Validation: Experience in supporting quality assurance processes, including testing new features and providing feedback to ensure they meet goals and objectives
- Continuous Improvement Mindset: Proactive attitude towards identifying and implementing process improvements, with a focus on automation and eliminating inefficiencies
- Collaboration Skills: Ability to work cross-functionally with product, engineering, and support teams to enhance product delivery and improve customer experience
- Research and User Testing: Familiarity with conducting user interviews, market research, and supporting feedback loops to inform product improvements and customer satisfaction
- Agile Methodology: Experience working in agile environments, particularly in prioritising product backlogs and working with teams to deliver customer-driven solutions
What the job involves
- As a Product Specialist, you will play a crucial role in ensuring our schools have an amazing experience using Bedrock's solutions
- You will work closely with the Product, Engineering and Teaching & Learning teams to ensure our customer support is precise, rapid and delightful
- This is an ideal role for a person who has a detail-driven, customer-centric approach to helping customers get the most out of SaaS solutions
- Expert Product Knowledge: Demonstrate and maintain expert-level understanding of the product to support both internal and external stakeholders effectively
- Efficient Issue Resolution: Investigate, replicate, and resolve customer support issues efficiently, while prioritising tickets and identifying incidents and problems to maintain high standards of service
- Optimise In-Product Experiences: Collaborate to enhance in-product features, support customer education, increase feature adoption, and promote self-service solutions
- Effective Communication: Manage professional written and verbal communications with customers and internal teams, ensuring clarity, accuracy and responsiveness
- Operational Effectiveness: Execute and manage processes for the smooth operation of the product, striving for continuous process improvement, automation, and the elimination of inefficiencies
- Data-Driven Support: Generate data extracts, conduct trend analysis, and report on customer support and product engagement to drive decisions and support customer conversations
- Market Research & QA: Assist in user interviews, market research activities, and oversee quality assurance checks on new product features to ensure they meet goals and objectives
- Feature Impact & Prioritisation: Help measure the effectiveness of new features and assist in prioritising product features based on customer insights and business goals
Application process
- Closing date: Sunday 27th April 2025
- Assessments: Complete psychometric and aptitude tests through Test Gorilla
- Online interview: Interview with management to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning
- In-person technical & values interview: A technical task with management to demonstrate your skills for the role and alignment with our culture and values
- Start date: Commencement Upon Hiring
Salary benchmarks
Our take
Children’s learning is usually structured and regimented, but a lot of the time, the curriculum is not tailored to the specific educational needs of each child. Furthermore, studies prove that there is a direct link between the vocabulary of a student and their overall progress academically.
Bedrock Learning is an online education platform that focuses on literacy skills in English. Using adaptive technology, Bedrock Learning’s platform is focused on children aged 3-13 and was founded by English teachers with experience in what will best elevate the work of educators. The platform provides time-saving tools, including self-marking capabilities and ready-made curriculum for both schools and parents, saving the institution’s teachers time that can be better spent teaching.
Leveraging automation and data analysis for school curriculum has many benefits. Platforms like Bedrock are not only useful for mainstream education but for those with specific learning difficulties like dyslexia. With a range of data analysis products in development, efficacy of its products have been tried and tested positively by students and teachers alike.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-35% employee growth in 12 months
Company
Funding (1 round)
Apr 2017
$0.3m
SEED
Total funding: $0.3m
Company benefits
- Annual pay increase
- 4-day week benefit
- Comprehensive private medical cover for you, your partner and your children including: GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover
- Employee assistance programme for mental health, wellbeing, financial and legal support
- Eye examination scheme
- Hybrid working
- Office closure between Christmas and New Year
- £1,000 yearly personal allowance for training and development
- Company pension scheme
Company HQ
Norwich, UK
Leadership
Aaron Leary
(CEO & Founder)Graduated from the University of Essex English Literature Programme before becoming an English Teacher and Literacy Coordinator at Harris Boys' Academy East Dulwich.
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