Senior Product Designer, Affirm
CA$125-175k
+ Equity
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
CA$125-175k
+ Equity
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
- Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments
- Experience designing conversation flows, chat interfaces, or related customer service app experiences
- Proven ability to navigate ambiguous problem spaces and drive work forward independently
- Strong track record of effective cross-functional partnership and collaborative problem-solving
- Experience working with and contributing to design systems
- Ability to balance high-quality execution with pragmatic shipping decisions
- Self-directed work style with a proactive approach to seeking feedback and driving projects forward
- Passion for improving financial services through thoughtful design and technology
- High level proficiency with Figma, FigJam, Google Suite, and other design tools
Desirable
- Experience with consumer finance and/or payments
- UX writing experience
What the job involves
- We're seeking a Senior Product Designer to join our Consumer Servicing team, with a primary focus on our Chat Experiences
- In this role, you'll shape how customers and agents interact through our chat interfaces while contributing to our broader servicing ecosystem, including Agent Experience, Self-Service Experience, and Refunds and Disputes
- You'll bring expertise in creating intuitive, efficient experiences that serve both our customers and internal teams, transforming complex servicing workflows into seamless interactions
- Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency
- Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents
- Drive short-term optimizations while contributing to our long-term vision for customer service
- Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms
- Contribute to our conversational design patterns and help establish best practices for chat interactions
- Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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