Practice Growth Specialist, Fullscript

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role
• Strong communication, relationship management, and problem-solving skills
• Experience conducting customer calls, trainings, or presentations
• Ability to manage a book of business and prioritize work across multiple accounts
• Experience using CRM systems such as Salesforce or similar tools
• Ability to learn and apply product knowledge across multiple offerings

Desirable

• Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows
• Convert new practitioner sign-ups into ordering accounts and take them from first order to a consistent ordering rhythm
• Sell additional product lines, such as Labs and storefront, into existing accounts
• Hit monthly and quarterly targets for new ordering accounts and cross-sell
• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement
• Support practitioners in progressing from initial use to consistent and effective execution
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum
• Document all practitioner interactions, activities, and follow-ups in CRM systems
• Identify risks to adoption or engagement and take action to address them or escalate when needed
• Gather and relay practitioner feedback, insights, and product-related observations to internal teams
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations
• Build and maintain trusted relationships with practitioners to support long-term engagement and retention