Data Analyst, Cleo AI
Fraud
£53.2-90k
+ Equity
1-2 days a week in office
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£53.2-90k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- SQL Proficiency: You have 2 years + hands-on experience with SQL, using it to analyze data, identify trends, and support your investigations
- Experience: You have a minimum of two years of experience in the field of fraud investigation
- Versatility: You can seamlessly switch between reactive and proactive work, handling urgent fraud cases while also focusing on long-term prevention strategies
- Detail-Oriented: You have a keen eye for detail, with a passion for uncovering trends and insights from complex data sets
What the job involves
- As a Data Analyst in our Fraud team at Cleo, you will play a critical role in safeguarding our company and users from fraudulent activities
- Proactive Review and investigation of Emerging Fraud incidents and disputes: Investigate reported fraud cases and disputes to uncover broader trends and patterns. Your insights will be pivotal in understanding and preventing future fraud attempts
- Collaboration with Fraud Product Analysts: Work closely with our fraud analyst to provide the customer-level insights to develop new rules and strategies to combat emerging fraud tactics
- Process Development and Feedback Management: Establish and refine processes for fraud review, ensuring that feedback loops are effectively managed. Your role will be essential in ensuring that feedback reaches rule development and is incorporated into our anti-fraud measures
- Reactive Mitigation of Fraud Attacks: Respond swiftly to mitigate ongoing fraud attacks by identifying root causes and working with the team to launch immediate 'stop the bleed' rules. Following these initial measures, as a team you will develop more refined and effective rules
- User Complaint Analysis: Address user complaints regarding our fraud rules, identifying pain points and areas for improvement to enhance user experience and fraud prevention effectiveness
- Capacity Management: Ensure that the backlog of disputes is effectively reviewed and that capacity planning is optimized. You will be responsible for managing the workload and ensuring timely resolution of cases
- Reviewer Tools Management: Oversee the tools and resources available to reviewers, ensuring they have the necessary information to tag cases accurately and efficiently
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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