Sales Development Rep, Aroma360

Fronter

Salary not provided

$18.00 - $22.00 / hr + Monthly performance bonuses and commission opportunities

Excel

Salesforce

Junior and Mid level

Miami

Oil-based scenting solutions

Be an early applicant

Oil-based scenting solutions

201-500 employees

B2CRetailB2BLifestyleWellbeingeCommerce

Be an early applicant

Salary not provided

$18.00 - $22.00 / hr + Monthly performance bonuses and commission opportunities

Excel

Salesforce

Junior and Mid level

Miami

201-500 employees

B2CRetailB2BLifestyleWellbeingeCommerce

Company mission

To provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.

Job

Company

Role

Who you are

The ideal candidate is energetic, sales-driven, and comfortable working in a fast-paced, high-volume environment
Success in this role requires strong communication skills, confidence on the phone, attention to detail, and a passion for creating exceptional customer experiences
This position is ideal for someone looking to build a career in sales while gaining exposure to a luxury brand environment
High school diploma or GED required
Minimum 2-3 years of experience in appointment setting, lead generation, inside sales, customer service, or a similar customer-facing role
Proven success working in a high-volume outbound calling environment
Strong appointment-setting, prospecting, and lead qualification skills
Experience working with CRM platforms; Salesforce experience preferred
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple tasks simultaneously
Proficiency in Microsoft Outlook, Word, and Excel
Ability to work with urgency and maintain a positive attitude in a performance-driven environment
Professional phone presence with strong listening and relationship-building skills
Luxury retail, hospitality, or premium consumer brand experience is highly preferred
Self-motivated, coachable, and eager to grow within a sales organization

What the job involves

The Fronter serves as the first point of contact in the sales journey and plays a critical role in generating revenue opportunities for the sales team. This position is responsible for engaging prospective customers through outbound and inbound communication, qualifying interest, educating clients on Aroma360's products and services, and scheduling appointments for Scent Consultants
Conduct high-volume outbound calls to prospective customers and business leads
Engage with inbound inquiries generated through marketing campaigns, website submissions, and other lead sources
Qualify prospects by identifying needs, budget, timeline, and interest level
Educate potential customers on Aroma360's products, scenting solutions, and services
Schedule qualified appointments and consultations for the Scent Consultant team
Maintain accurate customer records and activity notes within Salesforce CRM
Follow up with leads through calls, emails, and text communications to maximize appointment conversions
Collaborate closely with Sales, Marketing, and Customer Experience teams to ensure a seamless customer journey
Meet and exceed daily, weekly, and monthly activity and appointment-setting goals
Represent the Aroma360 brand with professionalism, enthusiasm, and exceptional customer service
Assist with special projects and additional responsibilities as assigned by leadership
Success in this role may be measured by:
Outbound call volume
Qualified leads generated
Appointments scheduled and completed
Appointment-to-sale conversion rates
CRM accuracy and activity tracking
Overall contribution to team revenue goals

Our take

Aroma360 is a boutique scent company that not only sells aromatic oils but also consults for companies and individuals on scent concepts and strategic implementation. As a full-service company, it has business clients such as the Ritz-Carlton, Ferrari and Atlantis Paradise Island, helping hospitality brands achieve the sensory experience they desire for their customers.

The company was smart to expand from purely retail. Although it still hosts an impressive range of home-use products such as diffusers, it has successfully combined this with sensory branding and marketing for high-end companies. In 2024, it launched Aroma360 Pro that operates in 30 countries and develops private-label scents for private and customer-facing businesses.

Aroma360’s niche in scent marketing has attracted big brands, indicating how it has tapped into an often-overlooked tool for brand marketing and customer experience. This bodes well for its future, as it continues to expand and bring scent experiences to more homes and businesses.