Senior Customer Success Manager, InMobi
+ Bonus + Stocks
2+ days a week in office (San Mateo, CA)
Data-driven mobile marketing platform
Be an early applicant
Data-driven mobile marketing platform
1001+ employees
Be an early applicant
+ Bonus + Stocks
2+ days a week in office (San Mateo, CA)
1001+ employees
Company mission
To drive real connections between brands and consumers through its data-driven mobile advertisement platform.
Role
Who you are
- We’re looking for someone with a deep understanding of the digital marketing media ecosystem for agencies, brands, e-tailers, media and technology companies
- Passionate about nurturing relationships and obsessively customer centric
- Tech savvy, understand the nuances of digital marketing, benefits of solutions and evolving solutions within the industry ecosystem
- Curious and a problem solver at heart with the ability to articulate abstract problems into objective to-dos
- We are looking for someone with a builder mindset who thrives in entrepreneurial environments and can adapt quickly to changing priorities
- The ideal candidate is comfortable operating in ambiguity, demonstrates strong ownership and accountability, is deeply customer-centric and solutions-oriented, and proactively identifies and solves problems rather than waiting for direction
- 5+ years of Customer Success, Technical Account Management, Account Management, or related experience
- Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms
- Experience onboarding and supporting customers on technology-driven products
- Excellent communication and stakeholder management skills
- Ability to translate technical concepts into customer-friendly language
- Comfortable working cross-functionally with Product and Engineering teams
What the job involves
- As a Senior Customer Success Manager, you'll become a customer’s trusted advisor at InMobi and help them through the entire onboarding cycle, training and onboarding scale up
- You will proactively identify opportunities to optimize partner performance and maximize platform value
- You'll liaise with Product Marketing, Product, Tech, Legal and Sales team regularly with the objective of making partners experience with Accelerate a success
- You will also maintain a constant channel of communication with our partners informing them of new product releases, updates on their performance and conduct quarterly business reviews
- Onboard retailers by providing them with technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done
- Have a close eye on the integration quality. Platform performance and proactively identify issues for partners. Have regular catchups with partners
- Create and own documentation for best practices and revenue optimization techniques
- Own customer onboarding and platform implementation
- Guide customers through setup, adoption, and scaling of the platform
- Act as the primary point of contact for troubleshooting and platform-related queries
- Serve as a product expert and trusted advisor to customers
- Coordinate closely with Product, Engineering, Product Marketing, and Sales teams
- Manage customer communications, issue resolution, and ongoing engagement
- Develop best-practice documentation, onboarding materials, and enablement resources
- Support customer retention, adoption, and long-term success
Our take
Mobile advertising is an incredibly important element of marketing campaigns for modern businesses, but success is limited to the quality of engagements that campaigns have with audiences. Engagement can be optimised by targeting ads to relevant audiences through cookies and other data sets, but without the right analytic tools to lead to actionable insights, this data remains useless.
InMobi provides a data-driven mobile marketing platform, offering a toolkit called InMobi Pulse that provides insights into mobile marketing based on consumer feedback, product testing, and other proprietary data. The company also provides InMobi Exchange, a platform for reaching mobile-first audiences and an enterprise-grade platform for purchasing DSP services.
Whilst it is undeniable that InMobi faces competition from other mobile-focused marketing platforms, the company stands out with the sheer range of tools it offers and its focus on markets such as India and Southeast Asia, which are difficult for North American and European firms to enter. InMobi has plans to further expand globally, however, and is bringing its Glance lock screen advertising product to the US and Latin America in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2025
$3.7m
LATE VC
Dec 2014
$5m
SERIES C
Total funding: $224.3m
Company HQ
Central Water Catchment, Singapore
Leadership
Abhay Singhal
(Co-Founder & CEO (InMobi Advertising))Since co-founding InMobi in 2006, they have held a number of roles at the company, including Head of Global Ad Sales, MD, CRO, and now CEO. Previously co-founded TeN where they served as the Head of Sales for over 4 years.
Piyush Shah
(Co-Founder & COO (Glance))Experience as co-founder and Head of Business Development for LearningSpiral.com Pvt Ltd. Previously also a Product Manager of Consumer Payments and Assistant Vice President of Private Banking for Deutsche Bank.
Naveen Tewari
(Co-Founder & CEO (InMobi & Glance))Founder and CEO of Glance. Previously spent 3 years as an Associate at McKinsey & Company.
Mohit Saxena
(Co-Founder & CTO (InMobi))Senior Columnist for The Indian Economist since 2015. Previously founded Rizort.
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