Customer Success Manager, Anyword
AI-driven copywriting tool
Open for applications
AI-driven copywriting tool
201-500 employees
Open for applications
201-500 employees
Company mission
Anyword's mission is to empower any business to generate high-performing marketing copy for every channel and format through its AI-driven copywriting tool.
Role
Who you are
- BA/BS degree
- 4 or more years in a SaaS company in a customer-facing role - a must
- Day-to-day experience using generative AI: text & image - a significant advantage
- Exceptional technical and technical problem solving skills - a must
- Excellent verbal and written English communication skills
- Strong Excel skills (pivot tables, basic formulas, vlookup)
- Exceptional analytical, problem-solving skills
- Ability to quickly execute solutions resourcefully and independently
- High level of dedication and determination to succeed
- Basic experience with SQL querying - an advantage
- Outstanding capacity for multitasking
- Experience with HubSpot (or CRM equivalent) - an advantage
- Experience with Tableau (or equivalent BI tools) - an advantage
- Previous data analysis experience - an advantage
What the job involves
- As a Customer Success Manager, you will join a small but mighty team that moves fast
- You’ll be responsible for some of the most strategic initiatives at the company- delivering a top-notch experience to our customers, defining the rollout of new solutions to our clients, and influencing our product roadmap by representing the voice of the customer
- You’ll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, and/or features
- You will also significantly shape the company’s future by creating lasting & impactful partnerships across new and existing customers
- A successful Customer Success Manager at Anyword will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset
- Failure is expected and encouraged because that’s where we learn
- Help customers succeed and provide support on all levels: technical, business, and product
- Partner with Account Executives to identify the best method to implement Anyword’s AI for each customer’s unique needs and organizational structure
- Deliver an excellent onboarding experience by understanding the highest priority & impactful writing workflows
- Serve as the main point of contact for new customers while acting as a liaison between Customer Success and the rest of the Anyword team
- Not only provide customer training, but consult our clients on how they can best incorporate Anyword and AI into how they operate
- Identify customers with growth potential
- Work together with the marketing and product teams to push top customers toward success and high product engagement
- Educate new customers through marketing materials and product documentation
- Influence our product roadmap by representing key customer use-cases from the perspective of both impact and usability
- Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
- Fail forward. We encourage you to think and act quickly and test new ideas
- And finally, you’ll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us
Our take
All businesses benefit from high-performing marketing copy whether it is for advertisement, SEO, or press releases, but it is only effective if the writing is excellent. Writers must consider how to engage with an audience effectively, incorporate keywords for SEO, and optimize language for key demographics, and this is only achievable by paying for highly-qualified and expensive copywriters.
Anyword provides an AI-driven copywriting tool that generates and optimizes marketing copy based on input keywords and paragraphs, aiming to drive more conversions and sales for businesses. The tool provides a predictive performance score in real-time, generates copy for any written format, adjusts its performance based on the audience demographic, and integrates directly with marketing channels such as social media platforms, e-mail, and SMS.
Whilst several other AI-driven copywriting tools are on the market, Anyword stands out with its flexible approach, adjusting its content generation based on key audience demographics. Furthermore, the unique real-time predictive performance score facilitates human-interrupted AI content generation, allowing human writers to collaborate with the software tool to craft engaging content.
Steph
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2021
$21m
SERIES B
Mar 2015
$9.1m
SERIES A
Total funding: $30.1m
Company benefits
- Diverse, inclusive, and mission-driven culture
- Stock options
Company HQ
Flatiron District, New York, NY
Leadership
Yaniv Makover
(CEO)Software Engineer for Nokia Siemens from 2005 to 2010. Experience as Software Manager for Siklu Communication.
Salary benchmarks
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