Product Manager, Kooth

• The ideal candidate will take a data-informed approach to balancing business and user needs in order to deliver effective and engaging product experiences and outcomes
• Deployment of Data Science
• Building digital health products
• Experience working with SaaS Products
• Designing, Running and Analysing product experience
• Defining product requirements for technical teams
• Communication
• Stakeholder Management
• Proactive
• Passion for Mental Health
• Critical Thinking

Desirable

• Reports to: Head of Product
• Direct Reports: None
• We are looking for a Product Manager to join our growing team to help us build the future of personalised digital mental health care
• This is a high-impact role that will drive business growth, customer retention, and meaningful clinical outcomes for our users.
• Product Delivery - 50%
• Product Strategy - 10%
• Stakeholder Management - 30%
• Commercial engagement - 5%
• Cross functional /Specialist Workflows - 5%
• Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams
• Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics
• Align a squad on the goal and problem space, shaping narratives around user insights to develop effective andappropriate solutions
• Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria
• Proactive identification of risks and assumptions, with appropriate mitigation and level of documentation in place
• Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team
• Proactively balance multiple priorities and navigate trade offs between them
• Use experimentation i.e. A/B testing and other tools based on solid hypotheses and with an understanding ofconfidence levels. Clear communication of results and learnings
• Understand different routes to validating a product solution and identify the most appropriate for the situation
• Comfortable diving into data from product experiments to understand the impact and pull out key learnings
• Collaborate with research and data science to ensure data science models are developed and deployed successfully in the product
• Work closely with product design and clinical teams, to ensure app design is coherent to the clinical product model, whilst engaging for users
• Work closely with service operations to ensure solutions are scalable, compliant and meet contract SLAs
• Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making
• Lead discovery efforts and partner with UXR effectively to better understand the needs of our users
• Identify future opportunity areas relating to your domain
• Guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision
• Maintain the product roadmap to communicate your squad's priorities, current status of work as well as the problem and opportunity areas
• Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application
• Collaborate with marketing to maintain a consistent value proposition, expectations and experience for users
• Support the senior product team in maintaining effective collaborations with key customers, organisations, or academic partners
• Gather, assess and incorporate win/loss data with commercial teams to inform product decisions
• Help to assess third party tooling and software for applicability and usefulness in our app
• Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need
• Collaborate with privacy and legal to ensure product changes remain compliant with regulations

• Closing: 8/7/25