Strategic Customer Success Management, Alteryx

$127-175k

Salary is applicable to Colorado, California, Washington, New York and Rhode Island based candidates only

Senior level

New York

Remote from US

More information about location

Analytics & data science automation

Job no longer available

Analytics & data science automation

1001+ employees

B2BArtificial IntelligenceAnalyticsBusiness IntelligenceAutomation

Job no longer available

$127-175k

Salary is applicable to Colorado, California, Washington, New York and Rhode Island based candidates only

Senior level

New York

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceAnalyticsBusiness IntelligenceAutomation

Company mission

To put data and AI to work for the Intelligent Enterprise.

Job

Company

Role

Who you are

5+ years of work experience with data and analytics used specifically for strategic business decisions
Experience in Public Sector a huge plus
Proficiency in SQL, Alteryx, Python or similar product or language
Proven customer-facing skills
Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
Exceptional analytical and problem solving skills, including the ability to figure out how things should work
A strong entrepreneurial spirit and a passion for excellence
Solid verbal and written communication skills
Attention to detail, strong organizational skills, and an absolute focus on quality of work
Ability to travel up to 50%

What the job involves

The Strategic CSM is responsible for ensuring the success of Alteryx's most strategic customers
The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value
It is the Strategic CSM's responsibility to act as the technical advisor and drive customer success by providing usage recommendations, risk identification, and mitigation
Foster & build overall relationship with assigned customers through increasing adoption, ensuring retention and long-term customer success
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts
Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products
Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach
Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures

Our take

Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.

What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code/no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.

The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. And with AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.4)

Company

Funding (last 2 of 4 rounds)

Oct 2015

$85m

SERIES C

Oct 2014

$60m

SERIES B

Total funding: $217m

Company HQ

Irvine Business Complex, Irvine, CA

Leadership

Dean Stoecker

(Executive Chairman)

Dean began his career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, he co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.

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