Inside Sales Representative, Housecall Pro
$70k
OTE
$20.24-$23.56 USD per hour
Software for home service businesses & professionals
Be an early applicant
Software for home service businesses & professionals
501-1000 employees
Be an early applicant
$70k
OTE
$20.24-$23.56 USD per hour
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- 2-3+ years of experience in a full-time customer-facing sales role
- Bachelor’s degree or equivalent work experience preferred
- CRM experience (i.e., Salesforce, HubSpot)
- Proven ability to develop strong relationships with customers and act as a trusted consultant
- Experience in managing the entire sales cycle, including closing deals and ongoing account management
Desirable
- Established credibility with service professionals, preferably within industries like HVAC, plumbing, electrical, carpet cleaning, or maid services
- Strong problem-solving skills and a proactive, self-starting attitude
- Ability to thrive in a fast-paced, team-oriented environment
- Capacity to understand and address customer needs effectively and efficiently
What the job involves
- As an Inside Sales Representative II (internally titled Specialist, Success Advisor), you serve as a vital bridge between our company and the customers who rely on our platform
- You excel at managing the full sales cycle, from initial engagement to account management, with a strong focus on increasing adoption and value for our Pros
- Through a consultative selling approach, you address the unique challenges and objectives of service professionals, fostering trust and building connections beyond a transactional sale
- You play a key role in driving the success of our team while continually improving the lives of our service professionals (our Pros)
- Use a consultative selling style centered around understanding Pros' specific challenges and objectives
- Drive the complete sales cycle, from booking to closure
- Collaborate with the team to drive new service attachments, increasing usage as a percentage of Pros' Gross Merchandise Volume (GMV), and boosting Monthly Recurring Revenue (MRR) per managed account
- Build trust and deeper connections with Pros by empathizing with their pain points and positioning the platform as a long-term solution
- Maintain daily activity metrics, balancing calls and attended demos
- Stay informed on product and technology developments to provide updated, relevant advice to customers
- Track customer engagement and satisfaction, addressing any concerns or challenges promptly to ensure continued success
- Serve as a mentor and role model to junior team members, sharing best practices and insights
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company values
- We Help Pros Succeed
- Relentless Innovation
- People Matter
- Do the Work
- Enjoy the Journey
- Be Accountable
- Operate with Discipline and Rigor
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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