Inbound Guest Sales Agent, Plum Guide

Salary not provided

Junior and Mid level

Remote from US

More information about location

Building a marketplace of the world's best holiday homes

Job no longer available

Building a marketplace of the world's best holiday homes

21-100 employees

B2BTravelLifestyleMarketplace

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

More information about location

21-100 employees

B2BTravelLifestyleMarketplace

Company mission

Plum Guide is on a mission to build the definitive collection of the world’s best holiday homes.

Job

Company

Role

Who you are

Ambitious & want to make an impact in the business
Are excited about being part of a rapidly growing business with big expansion plans (see here for details about us and our latest fundraising initiative)
Have a huge passion for travel
Have outstanding interpersonal skills (both written and verbal)
Have exceptionally high standards and are permanently dissatisfied with ‘just OK’
Are motivated by being in a target driven-environment with all teams and team members contributing their bit to one common goal
Has experience working well under pressure and are exceptional at multitasking
Are motivated by customer satisfaction & working with targets
Have a positive can-do attitude with a solutions-driven approach
Can contribute to a world class sales team
A proven track record in a target driven environment
Bonus: Knowledge of / have travelled to some of our key destinations in the UK, Europe & the US (the more the better!)
2 years + experience in a customer-facing role
Flexible with shift patterns
Excellent written and spoken English
Additional languages an added bonus

What the job involves

Responding to high volumes of inbound leads with the aim of moving the guest closer to booking with each interaction
‘Getting the sale’ by managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing
Answering questions about different homes, amenities, neighbourhoods, travel distances etc
Working as part of a fast paced, agile team, offering our Guests a world class customer service experience

Our take

The Plum Guide pitches itself as the Michelin Guide for Homes. They seek out the very best holiday rental homes across multiple sources (e.g. Airbnb, private short-term lets etc.), vet them in person, and put them all in one place for people to book.

Their main differentiator is that they cut through the noise and select only the top 3% of properties in a given city. All of their homes are reviewed by a real person, which marks the property against 150 criteria (e.g. wifi, water pressure).

The Plum Guide competes primarily with the luxury hotel market and Airbnb, who are increasingly targeting more affluent customers with the release of Airbnb Luxe. It will be important for The Plum Guide to maintain super high quality and build their brand/reputation to grow their share in the market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% female employees

16% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (4.5)

Company

Funding (last 2 of 7 rounds)

Feb 2022

$23m

LATE VC

Oct 2021

$11m

LATE VC

Total funding: $80.2m

Company benefits

Work from anywhere in the world for 4 weeks of the year
Discount on Plum Guide stays for Family and Friends
Early finish on Fridays (4:30pm)

Company HQ

Angel, London, UK

Leadership

Doron Meyassed

(CEO)

Previously founded innovation agency firm Promise Communities (now C Space), which he grew to 140 people and ran for 10 years. Sold the business to Omnicom

Imran Arshed

(CTO)

Previously built and developed large scale platforms for BBC, Bacardi and Russian Standard

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