Senior Manager Digital Product Design, Mejuri
More information about location
3 days a week in office
Fine jewelry brand
Open for applications
Fine jewelry brand
501-1000 employees
Open for applications
More information about location
3 days a week in office
501-1000 employees
Company mission
To turn fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world.
Role
Who you are
- Experience and Expertise: Relevant design experience within a fast growing business, ideally with prior experience in e-commerce. A comprehensive portfolio showcasing your UX/UI design process, robust visual skills, and a commitment to delivering exceptional user experiences
- Technical Skills: Proficiency in tools such as Figma, Notion, Sanity, G-Suite, Linear and Shopify
- Strong understanding of working with and optimizing design systems, as well as accessibility principles to create inclusive designs
- Human-Centered Approach: Hands-on experience conducting usability studies and user testing, with the ability to synthesize findings and incorporate feedback into the design process. Demonstrated success in employing a data-informed and data-driven approach to design
- Attention to Detail: Meticulous attention to detail and a commitment to high-quality output, coupled with an agile mindset that thrives in iterative, collaborative, and adaptive environments
- Problem-Solving and Innovation: A creative and innovative thinker with a problem-solving aptitude for addressing complex design challenges, always staying updated on the latest design trends and bringing fresh perspectives to design solutions
- Communication and Leadership: Strong communication skills for effective collaboration with cross-functional teams, with a proven ability to lead and drive design projects from concept to implementation. Regularly shares design rationale and influences stakeholders at all levels
- Proactive and Self-Motivated: A proactive, self-motivated approach with the ability to excel in a dynamic and fast-paced environment. Demonstrates a commitment to driving the growth and success of design projects and initiatives
What the job involves
- Hi, I am Rohit, and I’m the Chief Digital Officer at Mejuri
- I am looking for a Senior Manager, Digital Product Design to join our growing digital team
- We are seeking an experienced Senior Manager, Digital Product Design at Mejuri, a critical player-coach role to drive the strategic vision for our digital channels, improving brand awareness and product interest through innovative digital experiences
- As a design leader, you will oversee the end-to-end design and optimization of Mejuri's digital product solutions (website and mobile app), elevating the user and site experience, improving the site funnel metrics, advocating for a human-centered approach, fostering collaboration across cross-functional teams, and not shying away from getting your hands dirty!
- Strategic Leadership:
- Collaborate with different stakeholders (brand, creative, digital product, merchandising, and marketing) to develop a comprehensive design strategy for the website and mobile app vision, ensuring alignment with the company objectives
- Drive innovative solutions for complex business challenges, leveraging user research, usability testing, and a data-informed approach to decision-making
- Think strategically about long-term design impacts while considering technical constraints and aligning with business goals
- Translate consumer insights into actionable strategies to optimize conversion funnels and strengthen Mejuri’s brand distinction
- Champion continuous improvement in site performance and user experience through hypothesis-driven testing and experimentation
- Act as a subject matter expert and thought leader in digital design, fostering a culture of excellence within the team
- Design Execution:
- Oversee the ideation, development, and delivery of digital product designs, ensuring a seamless and impactful customer journey
- Create wireframes, user flows, mockups, and functional prototypes to effectively communicate and test design ideas
- Execute with a meticulous focus on holistic flow design, addressing feature details, edge cases, and the needs of cross-functional stakeholders
- Independently plan and conduct usability tests and research, providing actionable insights to inform the roadmap and improve the customer journey
- Maintain and govern Mejuri's design system framework, driving systematic design thinking and cross-functional collaboration while ensuring scalable, consistent experiences across all digital touchpoints
- Champion and enforce accessibility standards throughout our digital ecosystem, ensuring WCAG compliance and inclusive design practices across web and mobile applications
- Collaboration and Communication:
- Partner with cross-functional teams throughout the design process and product lifecycle
- Manage design reviews, presenting concepts and rationale to the cross-functional leadership as needed
- Serve as an advocate for design excellence, ensuring all deliverables consistently reflect Mejuri’s brand identity and elevate the customer experience
- Team Leadership:
- Mentor and grow a talented team of designers, cultivating an environment that supports creativity, collaboration, and professional development
- Balance hands-on design work with mentorship and leadership, fostering growth within the design team
- Prioritize workload and manage deadlines effectively, demonstrating the ability to assess the strategic value of initiatives
- Set a high bar for visual and interaction design, ensuring impeccable attention to detail and alignment with conversion goals
- Key Performance Indicators:
- Net Promoter Score (NPS): Measure satisfaction with specific digital touchpoints or experiences, such as checkout, navigation, or product pages
- Bounce Rate / Time on Site / Session Duration: Track engagement and how effectively the design keeps users interacting with the website
- Conversion Rate: Measure the percentage of visitors who complete a desired action, such as making a purchase or signing up for an email list
- Accessibility Compliance: Track adherence to accessibility standards (e.g., WCAG), ensuring inclusive design
- Design System Adoption: Measure the percentage of components reused from the design system to ensure consistency and efficiency
Application process
- Early Application Deadline: January 22nd 2025
- Application Deadline: February 1st 2025
Our take
Traditional jewelry retailers often target men for gifting - in part to make higher mark-ups acceptable. Mejuri, however, is putting the purchasing decision back with women with its direct-to-customer strategy. Instead of releasing large batches of seasonal pieces, Mejuri introduces only a small quantity of products each week, which allows it to translate trends and consumer feedback sentiments into its designs in a timely manner.
Having accumulated millions of visitors to its website, it is clear that Mejuri has captured a lot of interest. It has released over 1,000 designs since its launch, has an impressively long waitlist, and boasts that a large portion of its monthly transactions come from returning customers.
Despite its online focus, Mejuri has opened a number of brick-and-mortar stores across the US, Canada, and the UK. The company's current focus appears to be on this offline expansion, as it tries to push beyond its biggest markets into the other countries it ships to, as well as investing in branding and the customer experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$23m
SERIES B
Sep 2018
$5m
SERIES A
Total funding: $29m
Company benefits
- Parental support: we offer parental leave salary top up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents
- Health & Wellness: We offer you competitive medical and dental benefits, alongside a schedule that prioritizes whole health including personal days and mental health coverage
- Generous Total Rewards: Including a minimum of three weeks paid vacation for all corporate roles. And the cherry on top? A generous product discount
- Hybrid Work Environment: We believe in balance. Our corporate employees have a hybrid experience, spending three days a week (Tuesday-Thursday) as we are big believers in the value social capital provides our team members and our business. IRL time unlocks trust, creativity, innovation, career development and more
- Mejuri Passport: Your ticket to the destination of your choosing. The Mejuri Passport allows corporate employees meeting the criteria to work in any location for one month each year
Company HQ
Liberty Village, Toronto, ON
Leadership
Noura Sakkijha
(Co-Founder & CEO)Experience at CIBC as Process Analyst for 1 year, and Associate Specialist for 3 years.
Majed Masad
(Co-Founder & President)Previously an Investment Banking Partner at FirePower Capital for 7 years, and a Special Advisor for 1 year.
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